Our main complaint about this hotel is the unprofessional service in relation to a tour we booked through them. We booked the tour to see the underground caves. We were in the lobby at 6:45 a.m. The driver drove like a mad man for about 1.5 hours through curvy roads. It was a miserable ride. We get there and the place is packed. Our group was #57 in line for a boat. Within about an hour of waiting on the dock many of the boats were coming back in because of rough seas, and the majority of the captains were refusing to go back out. At this point, we just wanted to go back to our hotel. The guide kept saying to wait, because we might get on a boat. If the captains are saying the sea is dangerous, I don't want to get on a boat! We spent the entire day sitting on a hot, uncomfortable dock and never got on a boat to do the tour. Then an ambulance pulls up and is putting an injured lady on a stretcher. We found out one of the boats capsized! The guide tells us at 1:30 there's no chance of getting on a boat, and we could eat lunch now. Many tourists were angry, not hungry, and just wanted to leave. We didn't eat and got back on the uncomfortable shuttle. We got to Blue Lagoon about 4:00 p.m. We were expecting a full refund. We got a partial refund, but still had to pay the driver and guide. We were furious! If they would have told us that morning that the seas were rough and we might not get on a boat, we wouldn't have wasted our only day in Puerto Princesa on a horrible "tour." Later we found out that other tour agencies call the coast guard in the morning, and if the seas are dangerous they cancel the tour. Had that happened we'd be disappointed but not angry! The front desk would not budge on having to pay part of the fee. Highly NOT recommend!

· It's descent and the price is not bad for the physical condition of the room. Even though the staff is not that attentive to the guest, the owner (male) greeted me the morning I am checking out. I love the aircon, hotwater, there's available TV with cable and very good WIFI.

· On my second evening and during breakfast everyday the staff do not greet the guest even good morning. Even during MUR they did not dish-out my food leftover. I have to take it out myself in the restaurant but still nobody greeted me and take the soupbowl in my hand. In the comfort rooms you can see molds in the lavatory sink cabinet. I can also hear the loud voices of Caucasians from the nearby rooms. But I've got the room for a good price anyway so I think this is what its worth. Overall inspite of the negatives its not bad.

The hotel was very nice, small room, with double bed, small stock refrigerator, and bathroom. Restaurant on sight, and a wonderful swimming pool. Not far from the local mall, and laundry and bank. All in walking distance, if you like to walk. Staff was very friendly and nice.