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SiuLing Chan

Vic

Review of Eaton HK
Reviewed Aug 26, 2020via mobile
The sharing screen of the TV is not working, even they couldn’t fix it. I mean the idea of allowing chromecast is good but the instruction and the way to use, for me, was not quite user friendly and I spent loads of time to try still fail. However, they provide us late check out instead as compensation. And I was quite satisfied with such arrangement.

The whole design is really hip and chill, you could feel, eg casual smart black uniform but not in full suit is an alternative style from ordinary hotel and I pretty adore it.

I was quite impressed by the toilet with the traditional Hk public housing brick style but in very modern way, that makes me feel cozy and homie.

Their food court is one of rare I would like to try in hotel. It’s not too expensive or too high class, but quite down to earth And full of choice.

Something that could be improved is the time of waiting check it and check out, It takes quite a long time for us to wait even there was not a long queue.
Date of stay: August 2020
Trip type: Travelled as a couple
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Calvin Chung, Marketing at Eaton HK, responded to this review
Responded Aug 27, 2020
Dear Vic,

Thank you so much for the 4 star review. Sorry to hear that the TV did not work properly and am very thankful for you to accept our compensation. Our technical team will look into this matter and will ensure this will not happen again.

Glad to hear your kind complements in regards to the hotel and food court.
Kindly note that our peak check-in hour occurs between 3:00pm – 5:00pm. So in your next visit, please feel free to check with our team for early check-in or simply check-in after that period to avoid any possible lineup congestion.

Hope we will have the chance to host you again in the near future.

Regards,
Calvin@EatonHK
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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705 - 710 of 1,921 reviews
Reviewed August 25, 2020

Great hotel with helpful staff and excellent on caring the community. The view from my room window is nice. The style of my room (cabin) made me feel relaxing and eco-friendly.
The staff are energetic and enthusiastic!

Date of stay: August 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank MyTammy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Calvin Chung, Marketing at Eaton HK, responded to this reviewResponded August 26, 2020

Dear MyTammy,

Thank you very much for the 5 star review and your kind feedback. Glad to hear that you enjoyed your stay at our Cabin room and appreciate our eco-friendly touch around.

We appreciate the love and look forward to hosting you again soon.

Best Regards,
Calvin@EatonHK

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 23, 2020

happy staycation with valuable cost. clean room and nice staff, esp. reservation team who helped to make my booking. will try the dining outlets and other facilities next time. will definitely re-visit!

Date of stay: August 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank mtpry
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Calvin Chung, Marketing at Eaton HK, responded to this reviewResponded August 24, 2020


Dear Mtpry,

Thank you for the fantastic 5 star review of Eaton HK. We always endeavor to provide exceptional quality and encouraging testimonials such as yours really push us to keep going.
We are happy to hear your plan to revisit us and wanting to try our dining outlets and other facilities during your next visit.

I can recommend you to try our Michelin starred Cantonese legacy restaurant Yat Tung Heen. Beside you may want to also try out The Astor, our award winning buffet!
Just a friendly reminder that you may want to make reservation ahead as these outlets are quite a popular hot spot.


Thank you once again and I hope to host you soon,
Calvin@EatonHK

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Reviewed August 20, 2020

Room is very clean and cozy. Staffs are very friendly, provided a high quality service. The location is easy to find.
The food is tasty and fresh which is a in room dining.
Though I couldn’t go to the swimming pool and sport center due to COVID-19, I will come again and use it again.

Date of stay: August 2020
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank Kswong0304
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Calvin Chung, Marketing at Eaton HK, responded to this reviewResponded August 24, 2020

Dear Kswong0304,

Thank you so much for this 5 star review. This is super encouraging for our entire team and it just made our day.
We are so happy that you enjoyed the team, our location and in room dinning as well.

Indeed it would have been nice if the swimming pool in the wellness area is not closed due to COVID.
I too suggest you to visit during your next visit when it is back and open.
I would also recommend you to have your camera ready, as our pool is a great photogenic spot for some nice outdoor photography.


Thanks so much and see you soon!
Calvin@EatonHK

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Reviewed August 19, 2020

Room is extremely clean. Friendly staffs and reasonable price. Also, the hotel is located in the middle of Kowloon which is highly accessible. The group also promotes social responsibility which is rare in hotel industry. Highly recommended!

Date of stay: August 2020
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Review collected in partnership with this hotel
2  Thank edison92hk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Calvin Chung, Marketing at Eaton HK, responded to this reviewResponded August 19, 2020

Dear edison92hk,

Thank you for the fantastic 5 star review of Eaton HK. We always endeavor to provide exceptional quality and value for our community and encouraging testimonials such as yours really push us to keep going.

All the best and hope to host you again soon,
Calvin@EatonHK

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Reviewed August 17, 2020

Everything is nice here.
Service provided here is of high quality.
The food is tasty.
The room is clean and cozy.
Needless to say it's convenient.
Though I couldn't go to the swimming pool and the bar due to COVID-19, and I couldn't even have buffet dinner here, I still enjoy my stay here.

Date of stay: August 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank paK6269JK
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Calvin Chung, Marketing at Eaton HK, responded to this reviewResponded August 19, 2020

Dear paK6269JK,

Thank you very much for the 5 star review and your detailed feedback.
Indeed we will let you know as soon as the buffet dinner at The Astor and our wellness swimming pool is back open again and invite you back. Hope to splash around with you in the hot summer months.

Best Regards,
Calvin@EatonHK

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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