#1- don’t have facilities it says it does. No restaurant no bar on premises. I initially chose this hotel as it stated had ALL amenities I wanted after backpacking for last month throughout Israel & Egypt prior to flight home. Says in website you can request “sea view” but in reality you are charged $20 more. But I decided to upgrade being as I was treating myself. Gave me choice 3 rooms. I chose 213. No elevator no offer to help with bags. Desk staff ill informed on covid testing & getting to hotel. Best they got is “take taxi” but I was in Jerusalem so it would have cost something like $100+ USD? I asked around to locals & found out in fact you can take “collective“ transportation for 30 sheckles. Ya, it gets worse. Staff told me ONLY airport & hospital does covid test prior to return flight. Nope. Again I figured out that you can walk less than mile & get done @ cost $27!! Ok so front desk could care less about saving you), fine whatever. Upon check into room I couldn’t get heat to work but it was early so I put off, didn’t need heat then. When I came back to room was getting late so I decided to shower. The shower stall has 2 separate shower heads & I could not figure out how to turn either one off( don’t think it’s option?) so during shower I notice the water is building up. I don’t worry think it will drain eventually, NOT!!! At this point the entire small bathroom is flooded & apparently not draining! There is a 2” pool of water!! I attempted to call their “24/7” front desk but no one there! By this time it is cold & heat still not working. I attempted to start an online chat with front desk as well as Hotels.com whom I made booking through. Nothing. Hotel.com sucks too!!😡😡😡 will not use again. Started 10 different chats with 10 different agents getting nowhere. It’s now been over an hour & it’s late. In the morning there is a message from front desk saying” can we help you?” They send up maintenance dude who tells me that I didn’t shut shower door that’s why it’s flooded!!?? 😂😂😂ya don’t know why I didn’t think of that!!😂😂😂 I tell him send up management & I am told that I need to have back door to outside closed if heater won’t work. Again, why when it’s freezing outside did I not think of closing the door!!?? Truth is door was shut to outside as it was very cold& door to stupid shower with faulty drainage was shut as well. Kicker was I told them I’m checking out do not charge me for upcoming day, management refuses saying “ it’s not their problem”verbatim. Refuse to not charge me for today despite I checkout out before 11am. Maintenance dude had to literally reset the voltage? Inside room panel to get heat working, yet they want to blame me. TV only had 1 single channel. But not important. Management sucks. I took the best of 3 rooms I saw & they all sucked. Yes it’s old hotel but no reason to blame faults on tourists. I wish I had read reviews prior to booking. 😳 now on the upside 😀there’s a fabulous hotel right across the street closer to sea that is cheaper! Balcony 10x bigger for less$!! And they are very kind carried my heavy bag to room, made me expresso😊rooms much nicer too!!😄see separate review for Miami Beach hotel Tel Aviv 😎 I appreciate that as an American, I have disputed charge so it’s no skin off my back. Bell Boutique management should be fired by owner as now not only do I not have to pay for NOT staying today, you’ve got this review. If you would have permitted cancel without charge, I would have just said “shower doesn’t drain”. When I got up to use bathroom during night floor was risked in cold water & with no heat it was horrible. I had to put on boots to brush teeth before bed. You have been warned. ✌🏽