This place gets five stars because my husband and daughter would give it ten stars. I would likely give it four overall but when my people are happy I am happy. This is the type of place you choose if you are not too high maintenance and you do not require all the pampering of a normal five star hotel. You stay because you want to live for a few days as if you are a native of the country and want to experience how it would be like to live in a funky apartment in a cool neighborhood. It is not cheap.
The Neve Tzedek Hotel is centrally located in the Neve Tzedek neighborhood which is a very old neighborhood with charming old houses and narrow streets. The bad about the neighborhood is the constant construction that is part of the gentrification. There was some construction next door and one morning there was drilling in front of the hotel first thing in the morning (did not last long but woke us up). The great about the neighborhood is that it is full of charming stores, cafes, ice cream stands, and hip restaurants. Really wonderful place to visit for a few days.
The Hotel is across the street from a public parking area. I know this sounds awful but it is actually super convenient if you have rented a car. Parking on the streets is impossible so it is quite nice to have the lot right by the hotel. The Hotel looks like they formed their rooms from several old houses. The renovation looks like it was done by a very enthusiastic artist. It is rough urban chic. Clearly, the emphasis was not on getting it perfect but on getting it looking creative. For example, an old barrel is used to form a sink. Some of the old metal closures on the windows in the bathroom do not have a good seal. It is possible insects could find their way in but, to be fair, I did not see a single insect in the room.
We are a family of four and I believe our room was number 2. You are let in by one of the staff and given a key and breakfast vouchers. You rarely see any staff for the rest of the stay (which is fine with me). To get to our room we climbed one short staircase and our door was to the left. Do not expect a bellman for your bags. They had not noticed our reservation was for four so the pull out couch bed was not prepared. She immediately had someone come to prepare it. I was disappointed that two of us were going to sleep on a couch bed rather than a normal one. For the price they charge they should make it clear that if more than two are staying the rest will be on a pull out. The actual two staying on it didn't mind. We always ask for no air freshener. There were awful smelling incense reeds in a vase that she removed for me. Instead, she brought in a vase with a nice bouquet of flowers. I also asked for a larger garbage can and got one.
The place feels like you are staying at the apartment of your artist friend. On the upper level as you walk in is the living room (in which the pull out couch is located). It is average sized. The couches look a bit on the garage sale/estate sale variety. There is a tv and an air conditioning unit which is necessary in the hot summers there. There are also some games which my little son enjoyed. You walk down stairs and there is a tiny seating area and a sink and small fridge. The fridge has free drinks and a bottle of wine. You have the ability to make tea and coffee and there are a few nice snacks. There is free WiFi (not a given in all hotels) which my teen daughter was thrilled about.
On that level is the bathroom. It is large. There is a huge funky shower with good water pressure, funky sink and normal toilet (on which I found a hair when we entered and was not happy about that). The products are good but are in refillable glass pump containers. This turned out to be a problem for one of us since the glass got slippery and fell out of the hand onto the tiles in the shower and broke. The towels were nice for the most part but I did find stains on two of them. Unacceptable. The strangest thing about the bathroom is the privacy issue. There is no door. There is a curtain between the bathroom and the other area. I prefer a door. There is a huge window by the shower towards the living area. While there are blinds I could not figure out how to close them. Who needs a window into the room from the shower? Also, the windows in the bathroom facing the outside garden are not covered and there are neighbors who could potentially look in from above if they tried. Not a huge deal but if you are a prude beware.
Outside of the bathroom is a glass door to the outside garden area. There is a cute little garden in which we unfortunately spent no time. There is also a white jacuzzi bathtub outside for those wanting that type of entertainment. There is a good curtain covering up this glass door so the light doesn't bother you in the morning.
Down another bit of stairs is the basement bedroom. Everything is painted white. The bed is comfortable and the bedding is clean and nice. They provide bathrobes and slippers if you need them. I believe that there is another air conditioning unit there too. I do not recall seeing a phone anywhere in the apartment.
A nice feature are the breakfast vouchers to Ditushka (Ditas). See my review of that restaurant. At first they didn't give us the correct amount of vouchers but immediately corrected their mistake. The restaurant is super close walking distance to the hotel. I really enjoyed the breakfasts there and it made the overall experience very nice.
We would strongly encourage you to try this hotel. My family loved it and would be very happy to return. Final note: the statement on your credit card will not state "the Neve Tzedek Hotel" it will state something like Rimon Reservations. They work through another company for billing.