I like a lot this hotel because of its location and prices, they hace a very good breakfast and the attendance was very profeesional. They also have the best coffee. This is one of the newest hotels in tpown (about 8 years)
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Javier Ducreux
Panama City, PanamaGreat Location!
Review of Intercity Hotels
Reviewed Jan 28, 2020via mobile
I came to San Pedro for work. Decided to stay at this hotel because i found an online deal making it rather cheap. The location is great you're in a good and safe area walking distance from 2 malls (multiplaza and citymall), fast food restaurants and across the street from 2 gas stations. They offer underground parking, breakfast buffet and have a coffee shop too. Hotel staff was very nice at all times, the rooms are quite comfortable. My only gripe is that the rooms are too dark for working purposes and that some parts of the hotel need some maintenance.
Date of stay: January 2020Trip type: Travelled on business
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Reviews (136)
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2 - 7 of 136 reviews
Claudio S
San Pedro Sula, Honduras
504485
Date of stay: September 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
cavilezd, Manager at Intercity Hotels, responded to this reviewResponded November 12, 2019
Hello Claudio!
We are so glad to know your experience at the Holiday Inn Express SPS reached all of your expectations, that you enjoyed our breakfast and the service staff because our main priority is for our guests to have an easy and comfortable stay. Comments like yours also help us to improve even more, I hope you have the opportunity to visit us again. Greetings.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Xarched
Guatemala City, Guatemala
194
via mobile
Not worth it for the price they ask. Seems as though they don’t pay too much attention to details. I mean the A/C was really loud, the device where you put the key to turn the light on is not always working. Couldn’t get hot water in my shower, found candy wraps in one corner of my room. The plastic plates for breakfast look tacky and the tables don’t feel firm, they kept shaking while I ate. Not a true Holiday Inn Express experience IMO.
Date of stay: August 2019
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IHGService, Guest Relations Manager at Intercity Hotels, responded to this reviewResponded August 30, 2019
Hi Xarched,
Thank you for your review and for staying with us. Our goal is to provide efficient and frictionless experiences for our guests on the move and can see that we have fallen short of our goals. I am sorry to hear you were not satisfied with the price you paid and the air conditioning, cleanliness of the room and breakfast didn't meet your expectations. I know it’s frustrating not to have a fulfilling breakfast in the morning. I've shared your comments with our management teams to help point out areas that need additional attention.
Again, thanks for staying with us. I hope you would give us another chance to make your stay better than the last.
Sincerely,
Connie D
Case Manager
IHGService
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Resort10608754503
1
the hotel is not bad,with 2 exception: the air conditioning is very noisy and the electronic key for entering the room is loosing the data very easy . otherwise nothing to complain about (nice personal , good breakfast , wifi is working good enough mostly)
Date of stay: April 2019
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cavilezd, Manager at Intercity Hotels, responded to this reviewResponded October 22, 2019
Hello, dear traveler, thank you for choosing our hotel and for informing us about your experience with us.
We hope to have you again as a guest on your next visit to the city.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
franfoxes
41
The hotel is old. The breakfast is below average, tasteless, you eat in plastic plates and plastic glasses. Choice of food and beverages is very poor. The air conditioning system in the room is old, which means you can get easily sick, and noisy. The rooms are extremely hot if you don't keep it on, but if you do it's noisy and points directly at the desk. Result, I keep it off and the heath is unbearable. Swimming pool is small and a little dirty. Tv flat screen in the room is old and yes there is a small coffee machine, but there is no spoons nor sugar nor a small fridge. This hotel is absolutely not worth the price they ask for, I would strongly recommend to look for an alternative hotel in the area.
Date of stay: June 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGService, Guest Relations Manager at Intercity Hotels, responded to this reviewResponded September 16, 2019
Hi franfoxes,
I appreciate you staying at our Holiday Inn Express San Pedro Sula and for leaving your honest feedback.
At Holiday Inn® we believe the joy of travel is for everyone but I'm sorry you had the opposite during this stay. I understand out hotel is dated and could use a good upgrade. We put importance on the food we offer but I'm concerned you did not enjoy breakfast. I also recognize your thoughts regarding the pool and A/C unit. I'm bothered to learn that you did not get your money's worth this time. I have shared your comments in detail with management. Trust me, they are handling this with utmost importance so we can provide a better service next time.
I hope you give us the chance to host you again next time.
Cheers,
June A.
Case Manager
IHGService
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
AvdV80
Amsterdam, The Netherlands
721203
The Holiday Inn is conveniently located in San Pedro Sula. About 25 minutes from the airport. The hotel does not provide free transport but you can arrange paid transport through them. A driver will then pick you up from the airport.
Location of Holiday Inn is in the hotel zone closeby to Hampton, Hilton, Intercontinental etc. On the other side of the road there is a shopping mall which has different options for lunch / dinner. You can also walk to Interncontinental Hotel which has good options for dinner.
Holiday Inn Express itself has no restaurant (except for breakfast) although there is a coffee shop / small restaurant at the front end of the hotel. This is external though so not connected to the hotel.
Service at the front desk is good and friendly. Rooms are well equipped and have all amenities. WIFI is of good speed and free to use.
The hotel has a small external pool and a small gym which is nice. Both are free to use. Breakfast is served in the morning at ground level. Good amount of options and adepted to local cuisine.
All together a solid hotel and I will definately be back in the future!
Date of stay: April 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
cavilezd, Manager at Intercity Hotels, responded to this reviewResponded October 22, 2019
Thank you for taking the time to share your recent experience at our hotel. We are so glad you found our hotel a good place to stay.
We hope to have you again as a guest on your next visit to the city.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC