An excellent hotel in central city. Very friendly, helpful staff. Clean & comfortable rooms with many thoughtful details in the room. They were very careful about Covid safety and made us feel at home. They even provided coffee and fruits at 4:30 AM when were leaving for the airport!
The rooms are okay, although there were hairs on the floor in the bathroom, I found the staff absolutely unfriendly. My group of friends (5 people, 5 rooms) checked in and over the 15 minutes it took, the front desk person barely uttered a word (four of our party speak Spanish as a first language so it wasn't a language issue). Not a "welcome" nor a "hello" or "thank you." The woman was a total zombie. You would speak to her and she would be stone faced and not answer. She did eventually tell us the time breakfast started and the internet access code. It was so weird - nobody could believe. it. At check-out the women there were not much friendlier. They barely spoke and didn't even offer a good morning, or thank you for staying with us. The breakfast was a joke. So little to offer, bad coffee, processed meats and cheese, a few pieces of fruit and white bread for toast. Really sad.
Usually was a good option specially for business person but in the last few years they haven't made a good maintenance and the breakfast is not so good. I believe there are better option first of this hotel.
This place is horrible. I am staying here for work and my stay is paid for but seriously can’t wait to get out. Rooms are so hot that I can’t sleep, there is the air con but good luck not gettin at cold with the air con on the whole time night included. If you don’t turn on the air con the hot it’s unbearable, I would rather sleep on the couch in the entrance. The breakfast is average for such a price per night. No buffet no tea just a glass of orange juice and coffee. Staff is unfriendly and unhelpfull, the guy at the reception didn’t even looked at me when I asked questions and answered looking at the computer screen(bare in mind I was the only person at the desk). On top of all this, on the second night they didn’t put any new shampoo nor new soap tablets in the toilet. Room is paid for but it is absolutely not worth the price. There is far far far better option for this price per night even in san pedro sula city. Poll is dirty I won’t even pur my dog in it.
Estimada Huesped
Por este medio nos dirigimos a usted con el objeto de expresarle nuestras más sinceras disculpas por los inconvenientes que experimento durante su estadía en nuestro Hotel Casa del Árbol Galerías, la noche del día 8 de Abril 2019.
Nos existe ninguna excusa para que la atención que usted merece no se le haya podido brindar en esta ocasión y por tanto no nos queda más que reiterarle nuestra disposición de atenderla en la mejor forma posible durante sus próximas visitas, para lo cual estamos corrigiendo la circunstancia que originaron las molestias, en este caso, haciendo la debía investigación del caso y corrección inmediata del origen de las fallas, a fin de brindar a usted y todos nuestros huésped las comodidades y el confort que siempre nos a caracterizado. Agradecemos y valoramos el habernos avisado de su inconveniente y esperamos llenar sus expectativas nuevamente.
La esperamos pronto,
Ana de Ramírez
I have been staying at Casa del Arbol Galerias for years now. Why you ask? It's because you get way more quality for the lower price you pay than anywhere else. I have personally stayed at 7 other hotels in the San Pedro Sula area over the years, and this one was the second cheapest and had the best overall quality and comfort of them all. If you are looking for a comfortable bed, with friendly service, a good breakfast, and in a safer area of town, look no further than Casa del Arbol Galerias.
On a side note, Casa del Arbol is also very loyal to their customers. Because I have been bringing groups here for years, they show preference when it comes to my group booking a stay at the same time as another group.
I am very grateful to have found this gem!
Dear Guest
We apreciate your review and comment. This help us now how we are doing and how we can be better. It was a pleasure to serve you.
Hope to have you back soon,
Hotel Casa Arbol Galerias
