Check in was ok, I asked about breakfast (which was included with Hotels.com) they had to check it out and they said yes. I asked for a coupon or amount we could use, they really didn’t know. Got to our room and the only lights were the overhead fan which was very bright. I asked for a table lamp but they said they didn’t have any, the place was 1/3 to 1/2 full of guest. Wife asked for an extra pillow again no. That night they had music in the bar/pool area, but the musicians set up in front of our room about 20 feet away instead of all the way down the other end. There were two(2) safes in our room but both were not functional I went to the desk and asked they sent the maintenance guy (Leeroy) and he tried and a no go. So he got another safe and brought to our room and asked me were I wanted it mounted, so now there are three (3) safes in the room. One night they had Karaoke that was supposed to last until 9:30 it lasted until 10:45 and was very LOUD and it was at the far end of pool area. On some days they have an open pool, so lots of folks. In our room there are wires hanging down the wall for the cable and stuff also a hole in the wall where they come out. Bathroom is real small and the hot water and water pressure is variable. The owner is around but doesn’t want to engage with his customers unless he’s in some good ole boy talk. We have stayed here a couple of times before and that’s why we returned, but never again. The staff were very helpful were they could and helped it from being a total disaster. Elena on the front desk helped a lot and is the most informative.