Check-in experience was seamless and I was offered the Ticino card (free public transport) without asking. Room with lake view was small but had everything you needed and was clean. Only negative point would be the hard mattress but I guess everyone has different preferences and some people might like it. WiFi has good speed but is not the most stable, often reconnecting especially if out on the balcony. Wired internet is also available, though I didn't try it. No mini-fridge or safe in the room.