I'm writing this review after staying in 4 different 3 stars hotels in Switzerland through out my 2 weeks holiday. So I'm trying to be fair when comparing same class hotel, in the same price range, in the same country.
We have stayed 3 nights at this hotel during the month of October, 2 twin beds room #28 facing the back. I picked this hotel based on the convenient location and the moderate price.
My Short Summary:
Pros: Great Location
Cons: Not disabled friendly, poor breakfast.
Details: We need to walk up 8-9 steps of stairs to get on to the hotel lobby, not suitable for my mother with reduced mobility, and for travellers that has big heavy luggage or stroller. 2nd, the breakfast area is located on the top floor (5th floor) which again only accessible by stairs ( elevator only goes up to 4th floor), so the building is not disabled friendly. We have stayed in Switzerland for 2 weeks and stayed in other 3 stars hotels and they are all easily accessible.
Room is basic, Nothing to complain about. Most hotels in Switzerland doesn't equipped with air conditioner so no need to complain about no A/C.
In regards to others complaining about the receptionists; both staff I've dealt with during my stay are helpful, friendly, Quick check in, I need a Switzerland power adaptor and the staff gladly offer me one with a refundable deposit, the other night I need hot water another staff gave me a kettle to use during my whole stay. I inquire about laundry service the staff told me they offer a third party wash and fold service for CHF15 per kilo (Which later on I find it is a very good deal by their living standard)
The other thing I am disappointed is the breakfast, it's a very short window of time compare to other hotels, breakfast only serve between 7am (or 7:30am?) to 9:30am. We had 3 breakfasts there around 8:30am each morning and the hot food are gone. The server don't make any more scramble eggs or other hot food and she refuses to make more eggs.She is not rude, just care less.
The food choices are much less than other 3 stars I've stayed in Switzerland and I've only had some scramble eggs on day 1, Day 2 morning no eggs I've asked the staff about it she said no more, come back tomorrow. Day 3 morning, I'm able to scrape some out from the bottom off the tray. and a couple pieces of cucumber and oranges, all is left is bread, cereal, a few cold cuts, juice dispenser is almost empty. I feel like I'm eating leftovers.
Conclusion: It is the worst of the four 3 stars hotels I stayed in Switzerland I won't come back again.