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Archie P

Good value for money

Reviewed Aug 14, 2018
The hostel is located close to major touristic attractions, Plaza mayor, Puerta del Sol, Gran Via etc.The area is not appealing. Very congested and unclean. Traffic, small businesses above all eating joints and bars, lots of peolpe including beggers. The hostel is located in the 3rd floow of a typical old, relatively well kept building with elevator. The interior of the hostel feels safe, is quiet,clean & neat, well lit, organized as private rooms with private washroom. There's 24 hr.staff at the reception desk. Ruben & Tisis,were very pleasant, with excellent customer service skills, willing to go that extra mile in order to assist. The place is orgarnized as private rooms with washroom. The room was confortable and clean. It included working AC, TV & Wi-Fi. The washroom inlcuded a shower, it was clean, all fixtures in perfect working, toiletry was included. This hostel is a good value for money.
Date of stay: August 2018
Trip type: Travelled with family
Cleanliness
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Sleep Quality
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4 - 9 of 195 reviews
Reviewed May 12, 2018 via mobile

Madrid used to be relatively good value for a major European city. Not any more. The tourists have finally discovered this wonderful city and this is reflected in the prices. We paid an average of €85 per night for three nights at this Hostal.
It’s location is superb - 2 minutes from Puerta del Sol. And in spite of the busy location the street noise was minimal thanks to two sets of shutters. Rooms next to ours were occupied by quiet guests but there was plenty of noise from above and below.
WiFi was good. There was no shortage of hot water and the shower was good.
But the room was very basic and very small - as was the (too soft) double bed. The bathroom was tiny. It was annoying that neither the washbasin nor the small bath had plugs. I was told they were not available.
There was no problem with cleanliness.
The room had an air conditioner but by the absence of the controller I assume it’s only available when staff decide it’s too hot.
All of these criticisms might be acceptable for a one night stay or a lower price. But for us this hostal was on the wrong side of marginal.

Date of stay: May 2018
Trip type: Travelled as a couple
4  Thank 605davidh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mercedes L, Director de Relaciones con Clientes at Veracruz Puerta del Sol, responded to this reviewResponded June 19, 2018

Thank you very much David for your time in assessing your stay and our establishment in such detail. We strive daily to give our guests the best service and we are happy to know that the stay has been to your liking.
We will be happy to welcome you again
We send you a warm greeting from the Hostal Veracruz.

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Reviewed March 15, 2018

This hostel is located right next to the Sol train station in the middle of Madrid. The location is great and the beds are comfortable. You get your own keys, so you can exit and enter anytime you like.

Date of stay: February 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
2  Thank TimMLarsen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eva B, Director de Relaciones con Clientes at Veracruz Puerta del Sol, responded to this reviewResponded March 27, 2018

Dar Tim,
We thank you chose us to be in Madrid and opinion so positive, we are glad that your stay has been nice to us and we hope we choose again if they return to Madrid. Thanks you and receive a warm greeting.

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Reviewed March 3, 2018 via mobile

A reasonable room in a likable location.

We stayed for 3 nights, mid February.
Location wise this is brilliant. In the heart of the foodie area you'll be able to find everything you'll like within a short walk. Reception were very helpful indeed when it came to pointing out potential places to go.
Because it's in the heart of the city there can be the associated noise one would expect however that's a trade-off.
The rooms are...basic. Perhaps basic is too basic a word to describe how basic they are. Not the most modern, not the most luxurious, but you know What, we get a very good deal on the price so it wasn't too bitter a pill to swallow.

We alway look for not a lot more than a place to rest our heads inbetween very active and food-filled days. Our stay here was probably right on our limit. If housekeeping had been below par we'd have moved on but as it was, it was comfortable, clean and convenient, just not a lot more than that.

Date of stay: February 2018
Trip type: Travelled as a couple
1  Thank N6169CCpaulg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eva B, Director de Relaciones con Clientes at Veracruz Puerta del Sol, responded to this reviewResponded March 27, 2018

Dear Paul,
We greatly appreciate the time spent valuing our establishment in such a positive way. Your opinion helps us improve and try to give the best service day after day to our guests. We are happy to have met your expectations and hope to see you again soon.

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Reviewed January 8, 2018

I wish all hotels were like this: clean, comfortable, with a great location, very nice service, and most importantly affordable.
This wasn't the first time I stayed here. I've stayed several times starting in 2004 and every time I end up so happy they exist.
It's centrally located, within walking distance of several attractions, but also extremely well connected by metro, Cercanías, or buses.
The rooms are pristine, basic, but very comfortable.
The staff is amazing and extremely helpful, they will really go above and beyond to help you out and give you advice on whatever you need.
I will definitely keep coming back.

Date of stay: December 2017
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank KNDC3
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mercedes L, Director de Relaciones con Clientes at Veracruz Puerta del Sol, responded to this reviewResponded January 11, 2018

Dear guest,

we are pleased that your stay was so pleasant and satisfying. We are very gratified to receive this type of comments and see your loyalty, good payment to our effort in offering the best service that we can. Receive a cordial greeting, we will welcome you whenever you return with pleasure.

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Reviewed November 3, 2017

We had never tried a “Hostal” we had confused the term with the UK “hostel”, we could not be more wrong.

It was a delightful small hotel, on the third floor of what we imagine was a stylish old house.

There was a lift, reception were so helpful.

The room was very comfortable, the beds were some of the best we have slept in, there was noise from the street, but it did not disturb us.

The place is so convenient, right in the centre, with so many great places to eat minutes away.

We will definitely be back.

Room tip: Room 5 was ideal, nearest to reception
Date of stay: November 2017
Trip type: Travelled as a couple
1  Thank Yorky201024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded November 7, 2017

Dear Guest,

thank you very much for you great review, it's always good to know that a guest had a perfect stay, you made our job so easy with your kindness and your gratefulness. We will be pleased to host you again in future trips to Madrid.
Best regards from all the staff.

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