We stayed at Hotel MurMuri three times previously and had a favorite room overlooking the Rambela. I pre-paid for the same room. We arrived to find the hotel gutted with construction trucks outside. It was not open and now the hotel will not return my money.
this hotel used to be better a few years ago but still when you compare with around , it s in that categorie a good place to stay.
the restaurant is not the best , you can find on your own around better places follow tho people who look like they live in barcelona...
the only thing no coffee service in the morning early...you have to used in room coffee machine .
We travelled in April 2018 4 friends and stayed in appartments with 2 bedroom. Very spacious appartment : full kitchen, living room, 2 bedroom, 2 bathroom. Perfect for friends or family travel. Note, appartment part of hotel is in separate building - ca 5 minute walk. Breakfast in in main building - ok selection. Hotel located just very good to many sightseeings and good restaurants!
Dear 474jevgenijas, thank you very much for letting us know your feedback of your stay in Murmuri Apartments. We will be more than happy to welcome you back someday soon. Best regards,
The hotel it self is good the rooms are comfortable and the location is great my issue is with the way they treat the guests. Its my third time to stay in this hotel, asked for a late check out a couple of days before my check out, i was told to ask at the same day because they needed to be sure if there was availability which is understandable. On the day of the check out i asked and they said they had availability so i asked for the late check out and said that i was willing to pay for a late check as i needed the room for as long as possible. i had stayed in this hotel before and had a free late check out at 2.00 pm, they told me that they would make me pay 60 euros which is half a full night at this period and that i could only keep the room till 4.00 pm max, i needed the room till 5 which is only 1 hour difference but they refused. when i told them that they gave me free late check out till 2.00 pm before and this time i was paying 60 euros for only 2 hours they answered well its because you booked with booking.com if you book with us directly its much better and we can do more for you. Once that was said there was nothing more to be discussed as obviously they have different standards for their guests. Its a shame to see a nice hotel like this being run in this manner. No talent whatsoever in dealing with guests.
Dear Taher,
First of all we would like to thank you for choosing Murmuri Hotel and for taking the time to give us your feedback and express your concerns. Please be assured that your opinion is taken really seriously. However, we were surprised while reading your review, because during your stay with your father you both let us know that you were enjoying your time here with us. We would like to express our apologies. We are very sorry that this situation at the end of the stay had changed your overall opinion of our hotel. As we let you know, late check-out is always based on availability and also on the hotel policy. Which says that late check-out after 3pm is charged as one whole night. As an exception, because we knew it was not your first time, we gave you an special price for the late check-out. Again, we are very sorry about the inconveniences we may have caused you. We hope you give us the opportunity to welcome you back and we remain at your disposal. Wishing you a wonderful and happy new year,
Kind regards,
Pol Vidal
FRONT DESK MANAGER
Front desk staff very young handsome Mr Pal is very courteous well mannered and beautiful tall Ms Jouna also, make comfortable with very high
English speaking skills
Excetlocation location few steps away from Diognal Under ground Metro station connected to Airport on additional additional ticket of EUR 6.50.mostly all tourist attractions on walking distance.
Hotel is very good,
But negative about hotel ,tea coffee making in the room at very high cost,no guests usees, minibar and coffee machine take lots space in the Room.
Management must take care of providing tea coffee kettle for guests in the room , they charge very high
Dear Anil Sen Verma,
First of all thank you for choosing hotel Murmuri for your stay in Barcelona and writing this lovely review.
We are happy to read you liked the location of the hotel and that our staff was helpful
We take very seriously all the comments to improve our service and we would like to know more about your experience, you can send us an email to rooms@murmuri.com
We hope to welcome you back in the near future!
Kind regards,
Pol Vidal
Front Desk Manager
