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Chanel

Top Customer Experience

Reviewed May 22, 2024
If you want the best customer experience, look no further. Alex, the front desk manager, has a warm and welcoming demeanor as he greets his guests in four different languages. The hotel is very accommodating, and provides top notch customer service. They also provide you a free glass of wine, which is an incredible touch to enjoy yourself. Alex recommends the local spots so you eat nothing but the best and authentic Spanish cuisine and avoid the tourist scams. Alex deserves a pay raise for the way he goes above and beyond for his customers. I will definitely be back!
Date of stay: May 2024
Trip type: Travelled solo
Value
Rooms
Location
Cleanliness
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Sleep Quality
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Magaly Julien, General Manager at Hotel Praktik Vinoteca, responded to this review
Responded May 28, 2024
Dear Chanel,
Thank you kindly for your wonderfull words! We appreciate you taking the time to give us such a great review. We're thrilled to hear that you had such a positive experience with us. Alex and the rest of our team take great pride in providing exceptional service, and it's fantastic to know that his warm welcome and local recommendations made your stay memorable. We'll be sure to pass along your kind words to him. We're delighted you enjoyed the complimentary wine and our efforts to ensure you experience the best of the local cuisine. We look forward to welcoming you back on your next visit! Kind regards :)
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews great location welcome drink rooms are small walking distance recommend this hotel nice stay very nice hotel casa batllo rain shower enjoyed our stay bed was very comfortable short stay metro station city break la rambla gothic quarter terrace
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Reviewed April 16, 2024

Great location in a beautiful modernist Eixample district. Within a short walk distance from Casa Batllo, Placa de Catalunya, La Rambla and dozens of nearby bars, bakeries and restaurants.

The room we had was overlooking the inner courtyard and was therefore quite quiet, but due to thin walls you could occasionally hear the other guests. The room was clean and smelling really pleasant but its big drawback was its size. It was super tiny. Furnished with just a bed (though a really comfy one) and two very small nightstands. Plus a safe, a small drawer and 4 coat hangers. No chairs, no tables, no desks.

If you are staying for one night only it might be okay, but if for more nights you may find it inconvenient and irritating (even if you only sleep there spending whole days exploring a stunning Barcelona). There is literally no place to put you cloths, you end up keeping them in your luggage on the floor.

Bathroom is not really a bathroom per se. It is located in a petit entrance hall, so if you want to enter the shower, you have to close the bathroom door first as everything is basically cramped on 3-4 square meters. Rather uncomfortable.

No kettle, no glasses, no plates, no cutlery. Only Spanish channels on TV.

This was the most basic and the smallest room we’ve ever stayed in. It wasn’t a bad stay overall, but will not return.

We did not purchase breakfasts so can’t comment on that.

The reception desk staff was nice and always smiling.

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MichalFromKrakow
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Magaly Julien, General Manager at Hotel Praktik Vinoteca, responded to this reviewResponded April 17, 2024

Dear Guest,
Thank you for sharing your detailed feedback about your recent stay with us. We're delighted to hear that you appreciated our hotel's fantastic location. We appreciate your kind words about our reception desk staff, and we're glad to hear that they were able to assist you with a friendly and welcoming attitude. We understand the importance of a comfortable and functional room, especially for longer stays, and we regret that we fell short of providing this for you on this occasion. Unfortunately we work with the space we have, our rooms are actualy 15 square meters and as we mentioned this is a pretty normal space regarding hotels in Europe. We do not have kettles in our room do to our fire policy which we take very seriously, as safety is a priority for us. But we do have a coffe and hot water machine available in our Lounge 24 hours. We apologize for any inconvenience you experienced during your stay, and we hope to have the opportunity to welcome you back in the future to provide you with a more enjoyable experience. Kind regards!

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Reviewed March 26, 2024

We had a great week stay at Praktik Hotel. We were traveling and working. The internet was pretty good in the terrace and the room. We used the terrace when we wanted to be seated and the room when we needed privacy for meetings. The location is great as there is a bus stop just outside the hotel and there are a lot of places to eat, take a drink, wash your clothes or buy some personal stuff like deodorant, etc.

Room tip: The terrace is kind of public so if you need quiet for meetings, is better to take the meeting in your room. The wifi good in the rooms too
Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank grethelb2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Magaly Julien, General Manager at Hotel Praktik Vinoteca, responded to this reviewResponded March 26, 2024

Dear Guest,
Thank you for taking the time to share your detailed review of your recent stay at Praktik Hotel. We're thrilled to learn that you had a wonderful week-long experience with us. It's fantastic to hear that our hotel provided the perfect balance of comfort and productivity during your stay. Our goal is to offer versatile spaces that cater to the diverse needs of our guests, whether they're seeking tranquility or privacy. We're pleased that our central location contributed to the convenience and enjoyment of your visit, allowing you to explore the surrounding area with ease. Your feedback is invaluable to us as we continuously strive to enhance the guest experience. We genuinely appreciate your kind words and look forward to welcoming you back to our Hotel for another memorable stay. Kind Regards!

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Reviewed January 30, 2024

Hotel walls are thin so you are disturbed by noise frequently. The shower needs to be treated with bleach because there's black stuff growing in there. The ventilation is bad and temp is not well regulated. Aside from these issues, it's good place to stay and centrally located.

Date of stay: January 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank 572caitlynp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Magaly Julien, General Manager at Hotel Praktik Vinoteca, responded to this reviewResponded January 31, 2024

Dear Guest,
Thank you for taking the time to share your feedback with us. We appreciate your honest review, and we're glad to hear that you found our hotel to be a good place to stay with a central location. We take your concerns seriously, and we want to assure you that we are actively addressing the issues you mentioned. We understand that noise disturbances, lack of proper ventilation, and temperature regulation can significantly impact the overall guest experience. Our maintenance team is currently working on improving sound insulation to address the thin walls. Regarddint the temperature, in all of our rooms there is a climate regulato, which individually allows you to regulate your the climate in your room. Thank you again for sharing your thoughts, and we hope to welcome you back for a more enjoyable stay in the future. Kind Regards!

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Reviewed January 28, 2024

Great stay in this new Hotel located in a safe central area, full of restaurants and shops, away from the chaos of the Rambla and Old Town.
Staff was very friendly and room, despite it was quite compact, was very comfortable and clean.
I will definitely go back when I return to Barcelona.

Date of stay: January 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank island1975
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Magaly Julien, General Manager at Hotel Praktik Vinoteca, responded to this reviewResponded January 31, 2024

Dear Guest,
Thank you so much for taking the time to share your positive experience at our new hotel in Barcelona! We're delighted to hear that you had a great stay. We are thrilled to know that you found our staff to be very friendly – providing excellent service is always a top priority for us. We appreciate your mention of our strategic location, away from the chaos of the Rambla and Old Town. We understand the importance of offering a peaceful retreat while still being close to the vibrant city life that Barcelona has to offer. We look forward to welcoming you back on your next visit to Barcelona! Best regards :)

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Reviewed January 9, 2024

The rooms are very clean, the bed is perfect, lots of utilities, creams conditioner, shampoo etc. enough towels of good quality, the staff is super friendly we came early and my g friend was tired from the flight we could check iin to our room imidialtly. The location is perfect as well we could walk easally to all the things that itrested us, shops , restaurants musea etc. I would def recomand this hotel and will be back.

Date of stay: January 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Ron V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Magaly Julien, General Manager at Hotel Praktik Vinoteca, responded to this reviewResponded January 12, 2024

Dear Guest,
Thank you so much for taking the time to share your positive experience at our hotel! We're delighted to hear that you found our rooms exceptionally clean and well-equipped. We're pleased that our staff could make your check-in process smooth and accommodating, especially after your early arrival and your friend's tiredness from the flight. We appreciate your recommendation and look forward to welcoming you back in the future. Thank you once again for choosing our hotel, and we can't wait to host you on your next visit! Kind Regards :)

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