Dear Mr. Harmeet,
I highly appreciate your detailed feedback following your hotel experience. It's unfortunate that the Spa and hydrotherapy pools were not available during your stay. Additionally, the limited availability of the sauna and the inconvenience of waiting for bathrobe and slippers are valid concerns. It's good to hear that the rooms were clean, showers worked well, and breakfast met your expectations. Your input provides valuable insights for both the hotel and future guests.
Thank you once again for your review and we hope to get to opportunity to welcome you back to Barcelona very soon.
Best regards,
Cristina León
General Manager
NH Collection Constanza