Absolutely loved this hotel. From the minute you walk in they make you feel special. There was the initial surprise of a 100 euros a night refundable deposit payable on check in that we weren’t forewarned about as we had paid in full in advance. Made all the more awkward as both mine then my daughters HSBC credit cards were declined for no reason. Her Monzo card did work, thankfully. This caused a half hour of panicked communication with HSBC who couldn’t find a reason for them declining as their end just showed them as pending then reversed. Seemed to be a glitch but just be aware if you bank with HSBC.
Beyond this the rest of the stay was faultless. We had a deluxe with city view. It was larger than expected. The bed was huge and the pillows and bed incredibly comfortable. Everywhere was spotless. The bathroom and dressing area well designed. Large pump dispensers of high quality body wash, shampoo and conditioner were on the bath. Sachet of bath salts, loofah, wooden comb, small body lotion, slippers, dressing gown. Safe, complementary bottled water per person each day. Beds turned down each evening with a couple of chocolates left on the bed and your slippers left on a cloth next to the bed.
Electric blinds completely shut out daylight so the room could be pitch black if needed.
The pool on the roof was small but never had more than 4 or 5 in it at a time. The sunbeds are only bootable for 2 hours but this stopped people hogging them.pool towels are provided. The staff are very attentive and come around to take food and drink orders. The chef was concerned about potential cross contamination for daughter’s food allergy so they cooked hers separately in the downstairs kitchen. Brilliant service. If ever we needed a taxi the concierge would flag one down for us and escort us to it. Yes there are still roadworks directly outside the hotel and most of the length of the road that leads down to the marina. It didn’t impact our stay; taxis pull in about 10 metres down from the door. The taxi driver told us that the roadworks have been there for a couple of years and due to finish July 2025 and are due to an issue to do with the underground metro. I had read a review about house music ruining the pool area. I can say that the pool is only open to hotel residents. You can’t get anywhere in the lift without scanning your room card and the pool and bar are on the roof. The dj played chilled music that added to the ambience. It is a beautiful tasteful setting. The views and the sunset up there are a really special experience. You do feel valued, safe and a little spoiled. Breakfast is a sight to behold. There’s hot offerings of bacon, mushrooms, eggs and vegetables. Cold meats, fruits, pastries and cereal. Allergies are catered for and my daughter was taken on a walk through of what she could have on the first morning. Stunning hotel and wonderful staff.