I have zero good things to say. The hotel smells, the bathroom is from 1968, you can see outside through the window pane. The walls are black by the baseboards. Clearly signs of water damage on the floors. No duvet on the bed. There’s a nasty old fuzzy blanket in the closet. More like a 1 star.
We're truly sorry to hear about your disappointing experience during your stay with us. Your feedback is invaluable, and we appreciate you bringing these concerns to our attention.
Please rest assured that we take cleanliness and guest comfort very seriously, and we are investigating the issues you've raised with the utmost urgency. It's important to us that our guests feel comfortable and well taken care of during their time with us, and we regret that we fell short of your expectations on this occasion.
We understand the impact that these issues had on your stay, and we sincerely apologize for any inconvenience caused. We will take immediate action to address the issues you've highlighted to ensure that they are resolved promptly.
We're truly sorry!
Clean & comfortable room in a convenient location for my business trip.
Hotel offers few facilities beyond good rooms & a generous breakfast, with delivered room service available if you want to stay in to eat.
There are active businesses in the street, so normal city noise may start too early for holidaying guests, but didn't bother me.
I'd use this hotel again on business trips.
Thank you for taking the time to share your feedback about your recent stay at Evenia Rocafort. We are delighted to hear that you found our hotel to be clean, comfortable, and well-suited for your business trip.
It's great to know that you enjoyed the convenience of our location and the generous breakfast we offer. We understand the importance of a good night's sleep, and we appreciate your understanding regarding the normal city noise associated with an active business area.
We look forward to welcoming you back on your future business trips to Barcelona. If there's anything specific you'd like during your next stay or if you have any suggestions, please feel free to let us know.
Bed was very uncomfortable. Hard as a rock, compared to the beds I’ve been staying in at hostels. No duvet/blanket on bed which was unusual for winter. Spacious room, wish there was tea/coffee in the room.
Dear Guest,
Thank you for taking the time to share your feedback about your stay at Evenia Rocafort. We apologize for any inconvenience you experienced and appreciate your honest comments.
We're sorry to hear that the bed did not meet your expectations in terms of comfort. We understand the importance of a good night's sleep, and we regret that we fell short in this regard. Your feedback is valuable, and we will take it into consideration as we strive to improve our services.
Regarding the absence of a duvet or blanket on the bed, we do have it in the wardrobe, or any other time that this happens, you can please ask for one at reception. We apologize for any discomfort this may have caused, especially during the winter season. We will review our room amenities to ensure a more comfortable experience for our guests.
We appreciate your suggestion about having tea/coffee in the room, and we'll consider this as we continue to enhance our guest experience.
If there's anything specific you would like us to address or if you have additional comments, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back for an improved stay in the future.
Warm regards,
Evenia Rocafort, Barcelona
We stayed at 4 days and very,clean everyday and extremely helpfull and nice staff,It’s quiet place we had two large bed and easy acces going to Catalunya square .Pleasant ambiance,my children enjoy the fitness.
Dear Guest,
Thank you for taking the time to share your positive experience at Evenia Rocafort. We are delighted to hear that you and your family had a pleasant family holiday with us.
It's wonderful to know that you found our rooms clean, enjoyed the quiet ambiance, and appreciated the easy access to Catalunya square. We're glad your children enjoyed the fitness facilities.
Our team strives to provide helpful and friendly service, and we're pleased to hear that you felt well taken care of.
We appreciate your kind words and look forward to welcoming you and your family back for another enjoyable stay. If there's anything specific you'd like us to improve or if you have any additional feedback, please feel free to let us know.
Best regards,
Evenia Rocafort, Barcelona
Nice central location, public transport nearby,
direct bus (46) from the airport to Plaza Espagna,
Hotel Evenia Rocafort within walking distance.
The breakfast is Spanish. However the coffee is great!!
Dear Guest,
Thank you for taking the time to share your positive experience at Evenia Rocafort. We are delighted to hear that you are always happy with our central location and that the nearby public transport, including the direct bus from the airport to Plaza España, adds convenience to your stay.
It's wonderful to know that you enjoyed the Spanish breakfast, and we're especially pleased that the coffee left a positive impression. We strive to provide a comfortable and enjoyable experience for our guests.
If there's anything else we can assist you with or if you have any additional comments, please feel free to reach out. We look forward to welcoming you back to Evenia Rocafort in the future.
Best regards,
Evenia Rocafort, Barcelona
