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Kerry
Sydney, Australia

Good location but very small room and terrible bathroom

Review of Evenia Rocafort
Reviewed Oct 2, 2023via mobile
We stayed 2 nights in 302 as part of a small tour group. Location of the hotel is good, and the decor is quirky & fun. The front desk staff were friendly & helpful. Breakfast was low standard with watery juice and dried out pastries. The room was very small with minimal sound proofing. There was a folding luggage rack but the only place to put it was in front of the bathroom door. However the worst part of our stay was the bathroom. The shower is open on one side and there is no hob around the base. Despite trying our best to angle the shower head against the back wall, the water ran straight out across the bathroom floor and into the bedroom. The door and floor are badly warped from water damage and the door barely closes. We had to build a dam with towels to try to prevent flooding. The towel rail beneath the basin was broken and kept falling off.

Our friends stayed in 502 which was the same layout, but they had a hob around their shower.
Date of stay: September 2023
Trip type: Travelled as a couple
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Evenia Rocafort, Owner at Evenia Rocafort, responded to this review
Responded Oct 6, 2023
Dear Warren & Kerry,

Thank you for taking the time to share your feedback with us. We are happy to hear that location, decor and staff was goo and friendly. Regarding the size of the room, we are sorry was too small for what you were expecting... we know those rooms are not big but we try to have on it all you would need. Regarding the bathroom we are so so sorry about your bad experience, we will keep an eye on this shower and we are getting ready to do some renovations on our bathrooms on this coming year 2024. We are so sos sorry abou that.

Hope to welcome you back to Evenia Hotels very soon!

Sincerely,


This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed October 2, 2023

Everything was perfect. The room was very clean, wide and comfortable beds, quiet. The staff was friendly and helpful. Perfect location. Very interesting interior. Highly recommended. Thank you Evenia Rocafort

Date of stay: September 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank inayde967289
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Evenia Rocafort, Owner at Evenia Rocafort, responded to this reviewResponded October 3, 2023

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We ara so happy to read thet Everything was perfect! Hope to see you again at the Evenia Hotels.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 16, 2023

Hotel has a very good location, you can reach L3 metro station by 2 minutes walk which brings you to the most popular places of Catalunya. The staff is very friendly. The rooms are very clean and quiet.

Date of stay: September 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Dieschlange
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded September 18, 2023

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 7, 2023

It was our second stay in Evenia. I hope we will come back.
Location of Evenia is close to metro station (Poble Sec), walk distance to Spanish squre.
Wide breakfast offer. Kind staff.
Good ratio between price and quality

Date of stay: August 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank iglaso142725
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded September 8, 2023

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon at the Evenia Hotels.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 4, 2023

Room was ok. We were only there overnight, so I can’t truly judge the overall quality but for the time we were there, it was adequate. The room was clean, the service we received was fine. Check out was easy.

Date of stay: August 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with this hotel
Thank raywilson2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded September 12, 2023

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 3, 2023

I spent four days with my family in Barcelona just few days ago and we've find this structure very wondeful!
Staff is very knowledgeable and responsive to customer needs.
The room is comfortable and this hotel is in a strategic place for planning all (near the red L1 Rocafort stop and 10 minutes to Ramblas/Boqueria/(Plaza De Catalunya).
Excellent point of reference for visit Barcelona!

Date of stay: August 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Paolo R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded September 5, 2023

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again at the Evenia Hotels very soon.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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