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Traveller_p115
Bangkok, Thailand

Everything is good apart from one of the staff at reception

Review of Evenia Rocafort
Reviewed Jan 26, 2018
I stayed at this hotel for 4 nights. The location is convenient - although not being right in the city centre, the metro Poble Sec is just a block away, making it very easy to make journeys to anywhere in the city. From the hotel, it takes about 15 minutes to the magic fountain and a viewpoint at the Museu Nacional d'Art de Catalunya.

The room I stayed in was spacious, modern, clean and in a good condition. There is a fridge with minibars. The bed and pillows are comfortable.

Only complaint I had was unfriendliness of one of the staff. I checked in at night and despite of having booked a double room, I was given a twin room. I asked at the reception if it was possible to change to a double room and was told NO, there was no room left and there was nothing he could do. I then explained I specifically booked a double room and even make a request to emphasise this. The reply from this staff was that even though I had requested for it, it does not mean that I would be guaranteed the room type. Well, at that point I was thinking that I did not request for it, I PAID for a double room specifically! I totally understand that this situation could happen and would not complain about it only if the staff had at least showed his willingness to help solve the issue, not just saying NO and refused to help in anyway. I then asked if I could change the room tomorrow, he answered possibly but I had to come back and check again in the morning. I really do not understand why he could not check in the computer right in front of him if there would be a double room available on the next day. Should this sort of information not already be in the system? I asked him again if he could check for me now so that I knew if I should fully unpack my suitcase. He then seemed very bothered and checked in the system unwillingly and told me yes there should be a room available tomorrow. I just don't get it why he did not want to check it for me at first. He seriously need more training in customer service as I think this type of attitude should not exist in a person working in a hospitality industry. Other staff were nice and friendly though.

If it was not because of this particular night staff, my experience with this hotel could have been much more pleasant and I would happily rate it 5 stars.

Will I recommend this hotel to others? Yes, but avoid checking in at night.
Date of stay: January 2018
Room Tip: If you want a room with a double bed - do emphasise it and confirm before arrive
Trip type: Travelled solo
Value
Cleanliness
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Evenia_Group, Manager at Evenia Rocafort, responded to this review
Responded Mar 5, 2018
Thank you very much for sending and writing your oppinions, those help us to improve every day. Let me apologize for this situation, and be sure that this person at night will be trained again, and we will see wgy he did act this way.
We are happy to see that all the other things wher fine!
Thank you once again!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed January 2, 2018 via mobile

Take a room to the backyard, the streetside could be loud.
The room is nice, modern and clean but the walls are badly soundproofed.
The bed is for us a little bit too hard.
The breakfast is excellent with different choice of hams - also iberico - 2 different coffee machines (One with pads) and fresh fruits.
Helpful staff at reception and breakfast room. (On Jan.1. every guest came later for breakfast but only 1 person was serving, being totally overwhelmed with removing the dishes and bringing new food plates. Bad staff planning by the management. But she managed it.

We recommend this hotel, ist in the near of Plaza Espagna and also in walking dintance to the 'tapas mile' in the Blai street.

Date of stay: January 2018
Trip type: Travelled as a couple
Thank Marta S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Evenia_Group, Manager at Evenia Rocafort, responded to this reviewResponded January 10, 2018

Thank you very much for giving your oppinion. We really appreciate it. We will take a look over the restaurant personal, in order to put maybe another person in special days. Thank you very much, your oppinions are good for us to improve.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 23, 2017

For a 3 star hotel this is a great quality, rooms, good, service. I highly recommend. I was pleasantly surprised by the quality, much better than any international chain 3 star hotel. Staff service flawless .I will definitely return.

Room tip: good location, great value or money
Date of stay: November 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank michalws2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 28, 2017 via mobile

I really enjoyed my stay in Evenia Rocafort hotel. The hotel is really modern and quiet. The reason I haven't given it full marks is because the room is that little bit too small. There isn't much space between the end of the bed and the bathroom wall. They could have actually made the bathroom a bit smaller and the bedroom a bit bigger. 
All the staff are very friendly and helpful.. although I feel they could improve on their directions. As a non Spanish speaker, it would be helpful if they wrote down on a piece of paper the names of the streets. 

The hotel said it had an offer three nights for two but I pre booked 3 nights and paid in advance and this offer was not applied to me. I booked an additional night though another website when they didn't have availability on the own website. I booked one night with breakfast. The breakfast was a nice continental breakfast and enjoyable. However, to save money I would recommend going to the cafeteria vivari which is just across the road from the hotel. Their pastries are to die for. They also have sandwiches and quiches. 
The location is very good, not far from plaza espanya. We got the blue airport bus to there which is the first stop and it was perfect. Both the hop on hop off buses go from there also. We got the red but but there always seemed to be a lot more of the other bus. It is a good investment to get the two day bus ticket. 
There is a great supermarket in the shopping centre at plaza espanya, I would highly recommend it. Magic fountain also there which is a lovely sight at night time
The walk to Las rambles took us over twenty minutes. I wouldn't walk it again and get the metro instead which is really easy to use once you get the hang of it.
Overall, really enjoyed our stay in the hotel and would love to go back. Barcelona is such a cool city and there's lots to do an

Date of stay: September 2017
Trip type: Travelled as a couple
1  Thank Felixamber
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 12, 2017 via mobile

We had such a great stay! The rooms were spotless and the staff were very friendly. The hotel is ideally located to get around the city, as it's located 2 minutes from the metro line. It take approx 10 mins to las rambles and 25 minute to the beach. I can't recommend this hotel more highly, we will return.

Date of stay: August 2017
Trip type: Travelled as a couple
1  Thank Amanda-SoarMillCove
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 10, 2017

We only stayed a night but the decoration was quite fun. The room was clean and quite spacious, but it was very close to Plaza Espanya and to the Airport bus. The only thing we didn't like was the bed, as they were very hard.

Date of stay: October 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Lauren D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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