I booked this hotel in November for a July 2020 stay and unfortunately had to cancel due to Covid-19. The email communication with the hotel staff was thoughtful, informative, professional and courteous from my first inquiry email to the last and there were plenty because I had lots of questions, lol.
I always do tons of research before I book anything and I was ecstatic when I came across Casa Camper for my stay before and after a Mediterranean cruise. It has all the amenities I wanted and then some plus it has large spacious, well air conditioned rooms. I was super excited to be able to book a non refundable room and save even more money after I had my airfare in place.
Fast forward a few months and the next thing I know, my cruise was canceled. I reached out to the concierge by email and asked if I could get a credit or a refund. They wrote back to say yes, they’d give me credit for my non refundable bookings and would even extend the expiration to July of 2022. I was so very grateful for their understanding. Another month passed and it seems like the situation has gotten worse with more travel advisories in place. I wrote them again asking if they’d consider giving me a cash refund because it is a difficult time and I don’t know when I’ll be able to visit Barcelona. I know they were under no obligation to and they’ve already been nice enough to give me the credit, but I could really use that money right now and thought it couldn’t hurt to ask very nicely. They replied back pretty quickly to say yes, they can refund me. They also said they’d be in touch once the money is being processed by their accountant. I thanked them profusely and waited. In a couple weeks, I received another email from them to say the money has been refunded and that I’d see it in a couple days.
I am so thankful that there are nice and decent people like the manager and staff of Casa Camper. People who understand that we are in an unprecedented global pandemic and every penny counts. I cannot wait until we can travel again safely and freely so I may visit Barcelona and stay at this amazing place. Thank you again.
-Monica