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Vittoria G

First time in Barcelona

Review of Hotel 1898
Reviewed Jun 4, 2024
We’ll remember how people made us feel. The staff was experienced in hotel management. They were so helpful and friendly. The location of the hotel was superb! While the staff did check us in early, the room they gave us was just below the rooftop bar/pool which was really noisy. The staff person said it was a quiet room, not! It was nice. We used the spa pool facilities which were amazing. We’d come back and recommend to stay here.
Date of stay: May 2024
Room Tip: Make sure your room isn’t under the rooftop pool/bar, it’s noisy. Use the spa facilities included...
Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Hotel Team, Otros at Hotel 1898, responded to this review
Responded Jun 5, 2024
Dear Vittoria G,

Thank you for taking the time to share your experience with us! We are delighted to hear that your first visit to Barcelona was memorable and that our staff contributed positively to your stay.

Our team takes great pride in providing helpful and friendly service, and it's wonderful to know that you appreciated their efforts. We are also pleased that you enjoyed our superb location and the spa pool facilities.

However, I apologize for the noise issue you experienced with the room situated below the rooftop bar/pool. We understand how important a quiet room is for a comfortable stay, and we regret that this impacted your experience. We will review our room allocation procedures to better ensure that such situations are avoided in the future.

Thank you for your understanding and for your kind recommendation. We look forward to welcoming you back on your next visit to Barcelona.

Warm regards,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed June 3, 2024 via mobile

My girlfriend and I came to Barcelona for a week and we stayed in Hotel 1898 and I have to admit - I have never in my life been treated so well by hotel staff as here. They were cheerful, helpful and knew the city very well, which made it easier for us to explore and recommended us really excellent restaurants. The hotel room itself was very clean and nice to come back to, it provided a lot of comfort. I highly recommend staying in this place and if it's your first time in Barcelona the Hotel 1898 is a must - staff will provide extra care and help and make your trip so much better!

Date of stay: June 2024
Trip type: Travelled as a couple
Thank Excursion19729049713
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Team, Otros at Hotel 1898, responded to this reviewResponded June 3, 2024

Dear Adam,

Thank you so much for sharing your wonderful review about your recent stay at Hotel 1898. We are thrilled to hear that you and your girlfriend had such a positive experience with us.

Our team takes great pride in providing exceptional service, and it is incredibly rewarding to know that their efforts made your stay so memorable. Your kind words about their cheerful and helpful nature, as well as their knowledge of the city, are truly appreciated.

We are also delighted that you found your room to be clean and comfortable, offering a relaxing retreat after your adventures in Barcelona. It is fantastic to hear that our recommendations enhanced your trip and that you enjoyed the restaurants we suggested.

Thank you for highly recommending Hotel 1898. We are honored to be considered a must-stay for first-time visitors to Barcelona. It would be our pleasure to welcome you back on your next visit to our beautiful city.

Warm regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 2, 2024

Loved the service there! Especially girls in the reseption, thank you for your kindness. It was my first trip to Barcelona. Room and the atmosphere was delightful. Location was perfect and the rooftop was beautiful. Glad to be back there next time!

Date of stay: May 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Petra P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Team, Otros at Hotel 1898, responded to this reviewResponded June 3, 2024

Dear Petra P,

Thank you for your kind words and for taking the time to share your experience at Hotel 1898. We are thrilled to hear that you loved the service, especially the kindness of our reception team. Your compliments will be passed on to them, and I am sure they will be delighted to know they made such a positive impression.

It is wonderful to know that you enjoyed your first trip to Barcelona and found your room and the overall atmosphere delightful. We are also glad you appreciated our perfect location and the beauty of our rooftop.

We look forward to welcoming you back on your next visit to Barcelona.

Warm regards,

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Reviewed June 2, 2024 via mobile

My daughter and I stayed in this hotel for 3 nights, as part of our Spain vacation. The hotel itself is beautiful, and in a very good location. However, from the moment we arrived, the staff at the hotel were rude and unhelpful. It seemed as if it was an inconvenience to answer a question or provide any guidance. We felt very unwelcome. I will never stay there again.

Date of stay: May 2024
Trip type: Travelled with family
Thank Virginia M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Igor Rodriguez, Director General at Hotel 1898, responded to this reviewResponded June 3, 2024

Dear VBM,

Thank you for taking the time to share your feedback about your recent stay at Hotel 1898. We are deeply sorry to hear that your experience with our staff did not meet your expectations.

While we are pleased that you found our hotel beautiful and enjoyed our convenient location, it is truly disappointing to learn that our service fell short. We strive to provide a welcoming and helpful atmosphere for all our guests, and it is clear that we did not succeed in your case.

Please accept our sincere apologies for any inconvenience or discomfort you experienced. Your comments will be shared with our team to ensure that we address these issues and improve our service quality.

We value your feedback and hope you might reconsider staying with us in the future, giving us another opportunity to provide you with the exceptional experience we aim for all our guests.

Sincerely,

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Reviewed May 29, 2024 via mobile

We had Chiara as our sommelier and she was FANTASTIC! Had such a great experience and sipped on some great wines! Definitely recommend 10/10 service and such a good opportunity to meet other hotel goers! She was so knowledgeable and so sweet and fun!!

Room tip: Request Chiara!
Date of stay: May 2024
Trip type: Travelled with friends
Thank Virginia M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Igor Rodriguez, Director General at Hotel 1898, responded to this reviewResponded June 1, 2024

Dear Virgina M,

Thank you very much for sharing your fantastic experience with our wine tasting at Hotel 1898. We are thrilled to hear that Chiara, our sommelier, made your experience so enjoyable and memorable.

We are delighted that you appreciated the quality of the wines and the opportunity to connect with other guests. Chiara’s knowledge, sweetness, and fun personality truly enhance the experience, and we are proud to have her on our team. Your 10/10 recommendation means a lot to us.

Thank you once again for your kind words. We look forward to welcoming you back for more delightful moments in the future.

Best regards,

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Reviewed May 29, 2024 via mobile

Chiria provided an amazing wine tasting for my friend and I. We have experienced many wine tastings around the world and she was definitely one of the best if not THE BEST. Amazing wine and an amazing experience with Chiara. Made everyone feel like family, amazing service, kind, lovely, and welcoming!!!! Definitely knew exactly what she was talking about with each and every wine.

Room tip: Request Chiara for wine tasting
Date of stay: May 2024
Trip type: Travelled on business
Thank hannah r
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Igor Rodriguez, Director General at Hotel 1898, responded to this reviewResponded June 1, 2024

Dear hannah r,

Thank you very much for taking the time to share your wonderful experience at our wine tasting event. We are delighted to hear that Chiara provided you and your friend with an amazing wine tasting experience.

It’s incredibly gratifying to know that Chiara made you feel like family and that her service was exceptional. We are proud to have her on our team, and we will certainly pass along your kind words to her.

Your feedback about the wines and the overall experience is highly appreciated. We strive to offer unique and memorable experiences for all our guests, and your comments confirm that we are on the right track.

We look forward to welcoming you back for more memorable moments in the future.

Sincerely,

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