Lovely hotel, fantastic room, friendly helpful staff. Nice roof top terrace, two minutes from the heart of Barcelona. Stayed for three nights couldn't fault anything would definitely recommend and stay again
Great for touristy bits and loads of local restaurants and bars nearby
Dear Mr.Mark,
We would like to thank you for choosing our hotel for your visit in Barcelona, and also for your time and great ratings.
Thank you very much for noticing the treatment received from the staff during your stay, we are very pleased to know that you've enjoyed your room and the rest of the facilities.
We are really looking forward to welcome you again soon.
Best regards,
H10 Universitat Staff****
I was a little bit disappointed in my experience overall. Having read the reviews I was really excited to stay at H10 Universitat, but when I arrived I was really disappointed.
Considering I’d paid over £450 for the room for three nights, and I was staying in the ‘junior suite’ I really thought I would’ve had a better view than looking onto a car park.
The double shower in the bathroom was impressive, but it would’ve been more impressive if one of the showers hadn’t had extremely poor pressure.
I have emailed the hotel in advance to say it was my partner‘s birthday and to request a message to be placed in the room upon arrival. No messages left, so I contacted the hotel who sent a bottle of sparkling wine to apologies – this was of course appreciated, however considering I had emailed them around about five times previously and we had been back and forth in conversation, it was a shame that they forgot initially.
Another one of my concerns was the fact that when we returned to the hotel one night, we were unable to get into the hotel itself! I understand that it was around 1:30 am, however all the lights off in the reception, and the bell that was placed on the front door obviously did not work, as we rang this numerous times and nobody answered. We stood at the front door unable to get in around about 10 minutes, and it was only when I called the hotel, that someone came from around the back to let us in. I have no idea how we would’ve gotten to the hotel if we hadn’t had our phones on us, as it appears the only way that they were aware that we were at the door was because the phone was phone ringing in reception.
Beds were comfortable and the breakfast was good, however I feel these were the only redeeming factors in the stay that we had overall. I am due to stay in another H10 hotel in September, however this experience has made me seriously consider whether to cancel this and book with another hotel chain, as I don’t want to be disappointed yet again.
Dear Cloveamy,
First of all we would like to thank you for sharing your experience with us as it helps us improve day by day.
We are very sorry that your stay has not been entirely to your liking, but if you allow us, we would like to be able to respond to your comments.
The type of room reserved was a Junior Suite, it is an interior room and it faces to a large courtyard block. These rooms have been recently renovated.
We are sorry that the note you requested was not found in your room upon your arrival, but because the hotel wanted to give you a complimentary bottle of cava for your partner's birthday and it was a surprise, it was going to be delivered to your room in the evening.
On the other hand, we kindly inform you that the hotel has a 24-hour reception service but that in case of absence of the reception staff, the door must be closed for security reasons. We are very sorry that you had to wait 10 minutes for the receptionist to come back.
We sincerely hope that you can give us another chance and that we can welcome you again and enjoy your stay at our hotel.
Best regards!
Stayed for two nights with my partner. Hotel is right in the middle of the city, so Is very conveniently located with everything within walking distance and good public transport connections. Room and hotel were both very clean, good facilities and attention to detail. Breakfast was included which was also very good. Cocktails were amazing, albeit the service slightly slow. The most disappointing thing was that we booked a double superior room with balcony and arrived to find two single beds pushed together, with both of them made up separately. We contacted reception who insisted that we were in a double room and refused to come and look at the bed or move us, so me and my partner basically ended up sleeping in two single beds. Other than that encounter all of the staff were very friendly.
Dear Jonahp380,
We would like to thank you for having taken the time to leave us this review.
We are pleased to see you have enjoyed your stay utmost and we sincerely apologize for the inconvenience.
We will hopefully be able to welcome you soon in our hotel !
Kind regards,
Your H10 Universitat Staff
Selected this hotel because of location and 4 star rating, it was a great decision. We had a large room on the 6th floor with balcony. Lift accessed right by our door. Room was immaculate. Cleaner came in everyday and ensured all perfect on our return. We had everything we needed and more. Breakfast was amazing, so much choice. Reception helped with any queries. Would recommend this hotel wholeheartedly. Fantastic place.
Dear guest,
We thank you for choosing our H10 Universitat Hotel for your visit in Barcelona, and also for your time and comments that are essential for the constant improvement of our hotel as we strive daily to give you the best attention and services. Thank you very much for noticing the treatment received from the staff during your stay, we are very pleased to know that you have enjoyed your room and the rest of the facilities. Also, thank you for the kind words regarding the breakfast. We are continually trying to improve the variety and quality of food items that we offer. We are so grateful for your kind words.
We endeavor to go above and beyond to ensure our guests have a memorable experience.
Whilst standing at your entire disposal, we hope to receive you very soon.
Best regards,
H10Universitat
This review is for H10 Universitat. There are a number of H10 hotels in the city.
My wife and I were in Barcelona for our wedding anniversary. We specifically chose this hotel due to it's city centre location and it's closeness to transport links like the Metro and the city tour buses.
The room was of a good size, not overly large but big enough to walk around the bed without geting in each others way. Our room was at the front on the 5th floor overlooking the main road. Sound insulation was very good,with the two lots of double glazing closed the traffic was barely audible. In fact the noisiest thing we heard was the steel tipped shoes of the lady in the next door room.
The room was clean and well equpped, with a bathroom supplied with all the things you may need if you forgot your toothpaste,razor or shower gel. The room was made up every day by the staff.
All staff were very helpful and courteous, and spoke [ to our relief] very good english. Accomodation is on a bed and breakfast tariff, there is no evening meal service in the restaurant, but in the centre of a city who would not want to explore the busy night life and restaurants.
If you are travelling to Barcelona by plane, then the metro runs from the airport terminals to the Universitat metro station. Jouney time is about 30 minutes but you will need to make a change. Walking time from the metro to the hotel is about 5 minutes.
All in all, we thoroughly enjoyed our stay at H10 Universitat and would stay again and recommend it to friends and family.
Dear Doebag,
We thank you for choosing our H10 Universitat Hotel for your visit in Barcelona, and also for your time and comments that are essential for the constant improvement of our hotel as we strive daily to give you the best attention and services. We are very glad to read that you enjoyed your accommodations, as well as the highly personal service that we extend to our clients.
Thank you very much for noticing the treatment received from the staff during your stay, we are very pleased to know that you have enjoyed your room and the rest of the facilities. We are so grateful for your kind words.
We endeavor to go above and beyond to ensure our guests have a memorable experience.
Whilst standing at your entire disposal, we hope to receive you very soon.
Best regards,
H10Universitat
