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Jojo
Haifa, Israel

Below our expectations

Reviewed May 5, 2022via mobile
So many things went wrong from the first day of our arrival at the hotel.
Check in was at 3 we got our rooms at 3:40. We got to the room and saw the bathroom sink was next to the bed not in the bathroom which was very inconvenient. We asked for double bed and got two single beds side by side and when we complained at the reception they fixed this by tying the beds together. The hot water was out one day and they never replenished the soap.
Other than that breakfast was good and the staff was nice . The location of the hotel was great.
Date of stay: April 2022
Trip type: Travelled as a couple
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Cial Urquinaona, Other at H10 Urquinaona Plaza, Barcelona, responded to this review
Responded Jun 8, 2022
Dear jbahouth,

We would like to thank you for sharing your feedback about your stay in our hotel.

We are deeply sorry to know that we did not meet your expectations. We apologize if we couldn't have ready your room at the check in time, as depending on the day, sometimes we have too many check in and check outs and we do our best to have the rooms clean as soon as possible. It seems like we could not get all the rooms ready on your check in day, so we apologize for that.

Regarding the sink in the bathroom, we always try to have the most updated photos in the different websites we distribute our hotel. We understand that it is not a common layout, but the design of our rooms (and the entire hotel) demanded us to have the sink separately.

About the double bed, we understand that when we are fully booked, we have to assign twin bedrooms to guests that request double beds and vice versa. In this cases, we recommend to communicate us your bed preferences before (and though this, it is possible that we could not obey all our requests).

We also appreciate your comments about our staff and breakfast. We really hope that you will give us a second chance the next time you visit Barcelona.

Kind regards,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews great hotel small plunge pool nespresso machine bottle of cava perfect location city break roof terrace la rambla gothic quarter visiting barcelona airport bus fantastic stay junior suite breakfast was excellent reception staff main attractions sagrada familia
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Reviewed May 4, 2022 via mobile

What a fantastic gem of a hotel!
Location was perfect only a 5 minute walk from the Plaça de catalunya, which is where the airport bus drops you off so really easy and convenient… a few little cafes nearby plus two small supermarkets.
The staff were so welcoming and friendly plus a glass of Prosecco on arrival which was lovely, we had a room with a balcony with was a lovely addition. Room facilities good, comfy bed, beautiful rituals toiletries , nespresso machine and mini bar, plus we mentioned that we were celebrating our anniversary and the hotel kindly gifted a bottle of Prosecco in our room which was such a lovely gesture.
Breakfast good, lots of choices though sometimes the hot options were a bit tepid, but so many options it didn’t really worry us. Lots of juices, plus mimosas which was a lovely touch and a bit of a treat! A great start to the day!!
The rooftop terrace was lovely and so was the garden lobby bar…nice for a peaceful drink in the evenings.
We would definitely stay here again and if you are looking for a perfect central location then you must stay here…every where was walkable, la ramblas 10 minutes, the port maybe 20 minutes, and we also took a slow stroll to sagrada familia and that took 30-35 minutes so really perfect.
All staff at reception so helpful, helpful with maps and recommendations and buses etc…
If you are thinking of booking here don’t hesitate!

Room tip: Don’t take toiletries as the ones provided are lovely…shampoo , conditioner, shower gel and body lotion. Plus hairdryer,iron,ironing board
Date of stay: May 2022
Trip type: Travelled as a couple
1  Thank muppetfan-essex
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cial Urquinaona, Other at H10 Urquinaona Plaza, Barcelona, responded to this reviewResponded June 8, 2022

Dear muppetfan-essex,

We would like to thank you for giving us the highest score in Tripadvisor! Moreover, you have included detailed information that helps us to keep the level of high-demand in our services.

We have forwarded your comment to all the departments involved. They are delighted to know that their hard work has been recognized.

Looking forward to welcoming you the next time you visit Barcelona.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 21, 2022

Our latest visit to Barcelona was definitely enhanced by our stay in this great hotel. We arrived early in the morning and asked if we could possibly check in earlier than normal. The front desk staff member, Maria, was very helpful and said they would attempt to have our room cleaned first so that we might be able to check in sooner. We were able to relax in the library area of the hotel while we waited. We were then able to get into our room early, which we really appreciated. Maria was extremely professional and friendly. She is an asset to this hotel.

Our room was very clean, with a comfortable bed. We enjoyed the terrace for a glass of wine and to relax after walking around the city for hours. The shower was good, although the setup for the bath was unusual with the sink in the bedroom.

We also enjoyed the breakfast area. There were lots of choices of hot and cold items and they offered a variety of juices with two different types of coffee makers. The staff continually cleared dirty dishes and cleaned the tables and food areas. They also replenished the food when necessary. It was a good start to the day.

This hotel is in the best location, with shops, restaurants, the main park at the end of Las Ramblas and the Gothic area. When it was time to check out, we walked a short distance to get on the Aerobus to travel to the airport.

The next time we are in Barcelona we will definitely stay here again and highly recommend this hotel to anyone traveling to Barcelona.

Date of stay: March 2022
    • Location
    • Cleanliness
    • Service
2  Thank AlwaysLoveAruba
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cial Urquinaona, Other at H10 Urquinaona Plaza, Barcelona, responded to this reviewResponded June 9, 2022

Dear AlwaysLoveAruba,

We would like to thank you for rating your experience in our hotel with the highest score.

We are grateful to read such detailed feedback about your stay. Our staff works hard to keep the high standards we ourselves demand.

We hope we will welcome you the next time you visit Barcelona.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 10, 2022 via mobile

I went to this hotel for a 3 night city break with my daughter. The staff were so friendly (all friendly but a particular mention to the man on reception and the barman - didn’t get their names unfortunately) and the hotel was perfect. I really couldn’t fault it at all. The choice of breakfast food was excellent and hot food perfectly cooked. Nothing was too much trouble and although only a coffee machine in the room, a kettle can be supplied if requested. The beds were extremely comfortable- memory foam I think so a little warm but fine for us this time as only 13 C outside. The hotel decoration is very tastefully done and the hotel is in a perfect location, across the road from the Urquinaona metro station. Easy to walk lots of places also from the hotel - just down the road from Plaza Catalunya, near lots of bars, restaurants and shops. I would 100% recommend this hotel and would definitely return. Also we arrived a couple of hours before our check in time but our room was ready for us which was really appreciated after an early 4 am start that day.

Date of stay: April 2022
Trip type: Travelled with family
1  Thank Sejepe
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cial Urquinaona, Other at H10 Urquinaona Plaza, Barcelona, responded to this reviewResponded April 11, 2022

Dear cats4949,

First of all, we would like to thank you for choosing our hotel for your stay in Barcelona.

We thank you for sharing your detailed opinion about our hotel, services and facilities. We will inform our Front desk and Restaurant crew about your comments.

We hope we will welcome you the next time you visit Barcelona.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 20, 2022 via mobile

We opted for the Jacuzzi suite, so situated on the top level our room was bright open, and had good use of space. Water was provided daily and the only problem we had was the jacuzzi was cold. (55 and cloudy outside) once we called it in the maintenance person was there like immediately after we hung up (crazy fast service) and we had a nice warm jacuzzi in one hour. The deck had a faint view far away of the sagrada familia, and the staff was just superb. Helpful and kind, we would recommend anyone basing in Barcelona to stay here. Walk to the gothic quarter, walk to las ramblas, quick metro to sagrada familia and near shopping. Wouldn’t change a thing!

Date of stay: March 2022
Trip type: Travelled as a couple
Thank Chase V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cial Urquinaona, Otros at H10 Urquinaona Plaza, Barcelona, responded to this reviewResponded March 30, 2022

Dear Chase V,

Thank you for taking your time in writing this nice review. And thank you for choosing us for your stay in Barcelona!

We are so happy to know that we accomplish your expectations and that you enjoyed a lot the hotel and the city!

We can assure you that we work every day to make our guests feel at home and they want to come back!
Also, we are very glad to know that you appreciated the great job done by our staff.

We hope we can welcome you again!

Best regards,
Meri Ferrando
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 15, 2022

Beautiful hotel, with amazing location, great breakfast provided as part of our package and tremendous value for money. Staff very helpful and can't fault. Will be back for sure.
Highly recommended all of you.

Date of stay: March 2022
Trip type: Travelled solo
Thank mariafI3203KK
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cial Urquinaona, Otros at H10 Urquinaona Plaza, Barcelona, responded to this reviewResponded March 27, 2022

Dear mariafI3203KK,

We want to thank you for your enthusiastic comments about the H1O Urquinaona Plaza Hotel.

We are so proud to know that your stay with us was brilliant. For all of us, the most important is provide our guests with a memorable stay and I am glad to know that succeeded with you.

Thank you again and I hope to welcoming you back soon.

Yours sincerely,

Meri Ferrando
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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