No AIR conditioning, no good internet, not enought optiond on the brakfast buffet, bad experience in general.
We dont recommed this hotel to enybody ...this was our first time in Barcelona and it was not a good experience at leat in the hotel
Dear Narria, we thank you for taking the time to rate us because at Travelodge our main priority is to know the satisfaction and opinions of our customers. We are sorry to hear that your experience was not as satisfactory as we would have liked. We regret the inconvenience you experienced with the air conditioning as this is unusual. For another occasion please do not hesitate to notify reception and we assure you that it will be resolved immediately. With regard to the breakfast, we are sorry that you were not convinced despite it being one of the most highly rated points by our guests. It was a pleasure to have your presence and you have no doubt that we take good note of each and every one of your indications to continue improving day by day in our customer service as it is our raison d'être. We hope you will give us a chance during your next visit to the city of Barcelona. Best regards.
Travelodge - Customer Care Team
Only a half hour walk along a lovely beach to the Primavera site and the city centre being the same distance in the other direction.
Plenty of bars/cafes/restaurants right around the corner as well as bike/scooter rental very near as well.
The staff were very personable, patient and welcoming as well so thank you!
The only reason it isn’t 5/5 is due to the lack of basic amenities such as iron/kettle etc and a laundry service. I understand the high price of my visit would have coincided with the Primavera Sound festival and with it being in such close proximity but for such a price, those would have been nice. Other than that, perfect.
Thank you very much for giving us your highest rating. We are really pleased that you had such a good memory of your stay at Travelodge and we look forward to seeing you again at our hotel.
Travelodge - Customer Care Team
Everything worked and the room was well cleaned everyday.
The room was pretty empty with only the bare minimum.
No complimentary reasonable or coffee.
Room was too hot even with air con on, spoke to staff and was told 'that's just the temperature'
Any extras required asking at front desk for a £10 deposit
The bar was well stocked.
Would give a 5 star review for a basic hotel that did most things well, however we paid so much for the room there was just no value for money
Thank you very much for your review. It has been a pleasure to have you stay at our hotel and you can be sure that we will take note of each and every one of your comments in order to continue improving our customer service day by day, as this is our raison d'être. We regret that the price did not convince you despite being one of the most competitive value for money in the city. We look forward to seeing you again soon.
Travelodge - Customer Care Team
Great and clean place to stay and it doesn’t match 1* from booking at all. I would rate it to at least 3*. Staff speak English very well and I guess they are able to help with everything. The only issue I had was with parking our van, however they gave me perfect recommendations.
Thank you very much Marian for giving us the highest rating. We are really pleased that you have a good memory of your stay at Travelodge and we look forward to seeing you again at our hotel.
Travelodge - Customer Care Team
Reciption is not professional. either no answer or wrong answer. Hall way smells terrible. Additional wifi charge per day like it was in 1990, and the signal is weak. only plastic cup, not even paper ones. not possible if you want to drink hot tea or coffee.
Querio Longs, le agradecemos que nos haya concedido su tiempo para valorarnos debido a que desde Travelodge conocer la satisfacción y opiniones de nuestros clientes es nuestra principal prioridad. Por su valoración, sentimos que su experiencia no haya sido lo realmente satisfactoria que deseábamos. Realmente lamentamos que se llevase la impresión expuesta sobre nuestro personal. Le podemos asegurar que todos y cada uno de ellos han sido formados bajo los mas altos estándares de calidad en servicio de atención al cliente, y así suele quedar reflejado en las valoraciones de nuestros clientes. Con respecto al wifi le recordamos que si realiza sus reservas por nuestra web el wifi es totalmente gratuito durante toda su estancia. Fue un placer contar con su presencia y no tenga la menor duda de que tomamos buena nota de todas y cada una de sus indicaciones para seguir mejorando día a día en nuestro servicio de atención al cliente ya que es nuestra razón de ser. Deseamos que nos conceda una oportunidad durante su próxima visita a la ciudad de Barcelona. Reciba un cordial saludo.
Travelodge - Customer Care Team
