They didn't give me a safe place to put my luggage, so after a day out, the cleaning lady cleaned my side of the room and went threw my stuff AND TOOK my sunglasses. When I reclaimed they didn't do anything but apologize.

Hostel allows children. This doesn’t sound like too much of a problem, but they wake up before 7am and sing and shout in the common area. I stayed for 3 days and every morning this was the same. Requested a change in room everyday but told that this was impossible. Avoid if you don’t like early starts.

My flight arrived at 12am, I booked for that date but check in was 2pm. I put that in both my booking and follow up emails requesting a check in at that time that fit with my flight. They sent this "Hello, good morning, near the date of your arrival, we will send you instructions on how to access the room as the reception works until midnight. Best regards,Bird House Team" then I got an email on the morning of my reservation "Hello, good morning, near the date of your arrival, we will send you instructions on how to access the room as the reception works until midnight. Best regards,Bird House Team" If they needed me to change something about my reservation for the day before I arrived the could have just said so, but there was no mention of it. I had sent the arrival time and noted it in my booking, but also sent again when I saw the email around 7pm that day (I was travelling) and also requested the instructions for checkin. I got no response. I landed and arrived at the hostel a little after midnight and found another woman waiting to check in. She told me she had been there for an hour (the office still should have been open at that time) and that no one was answering the phone ( it was in the office that was closed). There was a box that said late night checkin instructions but nothing was inside. At no point in time did they say that they could not accommodate me, if they had I would have booked somewhere else. Also, I spent the night wandering around Spain looking for a hostel with that woman after our phones died. I was able to charge it at another hostel TOC and request a cancellation citing no instructions were given. That was denied by the property. So, the next day I went to the hostel to figure out what happened. The guy said that there was no bed for me for that day (12am on the date of my reservation).Why couldn't I have access to the common area couch or a response to my email? Why was there no mention of that earlier? Why was there another woman left without information? He kept wanting to explain the same thing over but wasn't listening to me. The beds were decent and facilities were clean, but at that point i was over it and just wanted to be done. If you're flying in at an odd hour skip this place.