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Lynn E

Runcorn, United Kingdom

2711

Reviewed March 17, 2024

A wonderful stay

4 nights away with my son at the occidental. Lovely hotel, staff are really welcoming, friendly and helpful. We had the room only option. The room was spacious and very comfortable. The cleaniess of our room was of a high standard and cleaned everyday if you left the sign on the door handle. Breakfast was available if you chose to dine there.
We had a sea view which was nice. Transport links are a short walk away, a large shopping centre about a 7 minute walk. Supermarket and restaurant a couple of minutes walk. We dined at the tango grill (next to the hotel) and you had the option to take away. plenty to see and do in barcelona just make sure you have comfortably footwear as there's alot of ground to cover!
For 21 euros you can get the t-usual ticket this lasts for 30 days and you can use it on the airport train, metro and buses within the city zones. Nou camp ground is under construction (which we didn't realise) so only museum tour available. All in all we had a wonderful time and we would choose this hotel again if we visit barcelona again.

Room tip: Wear comfy shoes! Book tickets sagrada familia saves the queues Gym but didnt use Pool but closed due to season

Date of stay: March 2024

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Guest,

Thank you for taking the time to review your stay.

We are delighted to hear that our staff made such a wonderful impression with their welcoming and helpful nature, and that the comfort and cleanliness of your room met your expectations. It's also great to know that you appreciated the convenience of our location, with easy access to transport links and local amenities such as the shopping centre and restaurants. Your tips on making the most of Barcelona's transport with the T-Usual ticket are much appreciated by fellow travelers.

We're also glad that the sea view from your room added to the enjoyment of your stay, and that our dining options provided a pleasant experience. It's wonderful to hear that your overall time in Barcelona was enjoyable, and we are honored that you would consider us for your future visits.

We look forward to welcoming you back on a future occasion.

Best wishes,

Melanie Lell, Guest experience Manager

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Simon N

1

Reviewed March 2, 2024

Scam of breakfast fee

They told me one breakfast price when arriving and when Im about to pay at the end of the week it was more than 100 euros more expensive than they told me. I remember even double checking when we got the offer in the beginning of the week (about the price) and he in the reception told me a way cheaper price than It actually ended up being. Totally unacceptable!

Date of stay: February 2024

Review collected in partnership with Barcelo Hotels & Resorts

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Simon,
Thank you for taking the time to share your feedback.

We are genuinely concerned to hear about the discrepancy you encountered regarding the breakfast pricing. Our commitment to transparency is paramount, and we assure you that any miscommunication is unintended. We always strive to provide clear and accurate information, and our website outlines the available options and special offers for all guests. We are glad, however, that you found our rooms to be comfortable and our location and cleanliness to your satisfaction. Your positive remarks about the sleep quality and room standards are greatly appreciated, and we are proud to offer a pleasant urban retreat near the sea.
We hope the aspects you enjoyed will encourage you to consider us again in the future.

Kind regards,

Melanie Lell, Guest experience Manager

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rudysterr

Ottawa, Canada

8880

Reviewed March 1, 2024

Barcelona Week

Took the nearby bus H16 to Placa de Catalunya, the gateway to the city. On the last day 3 men created a diversion (dropped coins in the bus) which almost lost me my cell phone. so keep your wits about you. Other than that we really enjoyed this city. Rick Steves Pocket Barcelona was a helpful guide as were Runner Bean Tours and Tapas Walking Tour : Food, wine and history by Alex Gross.

Date of stay: February 2024

Review collected in partnership with Barcelo Hotels & Resorts

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Guest,
Thank you for taking the time to review your stay.

We regret to hear about the incident during your bus journey and hope it didn't mar your overall impression of the city. It's always important to stay alert, and we're glad that you were able to keep your belongings safe.
We're thrilled to learn that you found our city to be enjoyable and that resources like Rick Steves' guidebook and local tours enhanced your visit. Your remarks on the value, rooms, location, cleanliness, service, and sleep quality are greatly appreciated and affirm our team's efforts to provide exceptional experiences. It's especially rewarding to know that our accommodations and services met your expectations to the fullest.

We look forward to welcoming you back on a future occasion.
Best wishes,

Melanie Lell, Guest experience Manager

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L6031JPmelissag

33

Reviewed February 20, 2024

Amazing hotel with amazing staff!

As a Guest Experience Manager I look to a hotel stay differently.
I can 1000% recommend the hotel, we had an absolutely amazing stay and even if I would want to find anything negative I could not.
The location of the hotel is amazing, the rooms are super comfortable and have all you need. But what makes the difference is definately the TEAM!
Everyone is so lovely, making us feel so welcomed. A special thank you for the sweet man at the Reception, so professional and lovely!:)

Date of stay: February 2024

Review collected in partnership with Barcelo Hotels & Resorts

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Melissa,
Thank you for your positive feedback.

We are overjoyed to hear that our location, rooms, and amenities met all your expectations and provided comfort during your stay. It's truly rewarding to know that our team's dedication to hospitality made a lasting impression on you, and we are especially grateful for your kind words regarding our professional and friendly reception staff. Your appreciation for the attentive service provided by our team reaffirms our commitment to guest satisfaction.

We look forward to welcoming you back on a future occasion :)
Best regards,

Melanie Lell, Guest experience Manager

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Kihddi

London, United Kingdom

1

Reviewed February 16, 2024

A lovely stay at a beautiful hotel :)

The location of the hotel was absolutely perfect - the beach is directly opposite and within walking distance, there’s a metro and several bus stops nearby too, so it’s very quick and easy to get into central Barcelona. The service was excellent, staff were very friendly and welcoming. The breakfast was delicious with a large variety of sweet and savoury options. Room was modern and very clean with a beautiful view of the beach. A truly amazing stay, and will definitely consider coming back again! :))

Date of stay: February 2024

Review collected in partnership with Barcelo Hotels & Resorts

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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