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pricelessplastering
London, United Kingdom

BOILING ROOM AND NOne HELPFUL STAFF

Reviewed Sep 18, 2023
We arrrived and the room was literally a sauna! The ac barely worked. Told the reception and they said they would get maintenance to have a look but no one came. Complained again and no one came. Ended up having to TRY to sleep with the windows wide open with the street noise keeping you up. For the standard of the room priced at €266 a night breakfast should be included!! €266 a night for a room you can’t stay in with no breakfast is a joke!
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Review collected in partnership with Barcelo Hotels & Resorts
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Hotel- cmanager, Owner at Occidental Atenea Mar - Adults Only, responded to this review
Responded Sep 20, 2023
Dear guest, Thank you for taking the time to share your feedback.

We are truly sorry to hear about the issues you faced with the air conditioning and the lack of assistance from our team. We understand how important a comfortable room temperature is for a pleasant stay, and we assure you that our maintenance team is always on hand to address any issues promptly. It is unfortunate that this was not the case during your visit, and we apologize for the inconvenience. Regarding the breakfast, we would like to clarify that it is not included in the standard room rate, but we do offer various packages and special offers that include breakfast. We encourage our guests to explore these options when booking their stay to ensure the best value and experience. Nonetheless, we are glad to hear that you appreciated our convenient location and the cleanliness of our rooms.

We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,

Melanie Lell, Guest experience Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed September 18, 2023

Good to be out of the city centre and near a beach. Selva de mar metro L4 in walking distance to get to city centre / harbour. Good breakfast although no ubiquitous cornflakes oddly and seemingly no English channel TV in our room anyhow (hence loss of a star). A niggle I know and a first world problem - nevertheless............................... Some good restaurants near by the Tango grill does good steak. And good morning coffee at the Granier Cafeteria at Carrer de Provençals which is 2 streets up on the way to the Selva metro

Date of stay: September 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank Maverickjeff
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 14, 2023

This hotel is my go-to when I visit Barcelona. I love the service they provide and the location. Staff is more than happy to accommodate and willing to go above and beyond to ensure their clients are satisfied.

Date of stay: September 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank SH7377DC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Occidental Atenea Mar - Adults Only, responded to this reviewResponded September 16, 2023

Dear Sh,
Thank you very much for your kind feedback.

We are thrilled to hear that you were satisfied with your stay and found our service to be at the highest level.

It's also great to know that you appreciated our excellent location and the cleanliness and comfort of your room. Our dedicated housekeeping team works diligently to ensure that our guests have a pleasant stay.

We look forward to welcoming you back for another memorable experience.
Best wishes,


Eliezer Troya, Deputy Manager

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Reviewed September 12, 2023

Great hotel with excellent facilities, the pool area is lovely and the hotel is spotless. We wanted a hotel out of the centre and this was perfect with taxis passing all the time. The staff are very friendly and helpful especially Melanie who was in regular email contact organising balloons etc for my sisters room as we were celebrating her 50th birthday. The only criticism is the slow pool bar service with just one member of staff most of the time. The hotel could have made so much more money out of us and the cocktails had there been a quicker service but didn’t spoil our break and we all had a fabulous time. Would definitely stay again

Date of stay: September 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Anita M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Occidental Atenea Mar - Adults Only, responded to this reviewResponded September 13, 2023

Dear Anita, We appreciate that you took the time to share your experience with us. I was super nice for us having you and your family and friends here.

We are delighted to hear that you enjoyed our Hotel. Our staff takes great pride in providing friendly and helpful service, and we are glad that I was able to assist you in making your sister's 50th birthday celebration special...

We appreciate your feedback regarding the pool bar service. We understand that a quicker service would have enhanced your experience, and we apologize for any inconvenience this may have caused. We will take your comments into consideration as we continually strive to improve our services for our valued guests.

We look forward to the pleasure of welcoming you back on future occasions. Best regards,




Melanie Lell, Guest experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 11, 2023

We booked this hotel for it's location and rooftop space. It is worth noting the pool is just a small plunge pool. The rooftop space with sunbeds and bar is fantastic, it is a shame that maybe due to the time of year (early September) the bar started to close between 5.30-6pm though access was available to the area until 8pm

Date of stay: September 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank Crlnprsns
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Occidental Atenea Mar - Adults Only, responded to this reviewResponded September 12, 2023

Dear Guest,
We appreciate that you took the time to share your experience with us.

We are delighted to hear that you appreciated our great location and the cleanliness of our hotel. Our rooftop space is indeed a popular spot for guests to relax and enjoy the views. We apologize if the bar's closing hours did not meet your expectations. Please note that the closing hours may vary depending on the season and demand. However, we are glad that you were able to enjoy the area until 8 pm.

Regarding the pool, we understand that it may not have been as large as you expected. Our infinity view pool is designed to provide a refreshing and relaxing experience, complete with sunbeds and hydromassage chairs. We hope that despite its size, you were able to enjoy the pool and its amenities.

We look forward to welcoming you back in the future.
Best wishes,


Eliezer Troya, Deputy Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 11, 2023

I had a nice stay at the end of August/September 2023. The room was comfortable, but be aware, for example, that a double bed is actually two single beds next to each other (situation in my room, not sure about others). Part of the hotel has windows near the road and better noise isolation would be good. On the other hand, you will meet friendly and helpful staff.The small pool on the roof of the hotel is great for refreshment and relaxation.

Date of stay: August 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank 646petrs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Occidental Atenea Mar - Adults Only, responded to this reviewResponded September 12, 2023

Dear Guest,
We appreciate that you took the time to share your experience with us.

We apologize for any inconvenience caused by the double bed arrangement in your room. Please note that we offer various room types, and we would be happy to assist you in selecting a room that better suits your preferences during your next visit. We also appreciate your feedback regarding the noise isolation and will take it into consideration for future improvements.

Nevertheless, we are glad that you enjoyed our rooftop pool and found it refreshing and relaxing. We are also delighted to hear that you found our hotel comfortable and appreciated our convenient location and friendly team. It is always our goal to provide a pleasant stay for our guests.

We look forward to welcoming you back on a future trip.
Best regards,


Eliezer Troya, Deputy Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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