Dear Sara,
Thank you for taking the time to send us this review of your recent stay at our hotel.
At Barceló Hotel Group, we strive to always deliver high standards and are sorry that on this occasion we didn't meet your expectations. We are fully aware that this is an essential aspect in these current times and can assure you that these are not the standards we uphold. We will be reviewing in detail with our housekeeping department what may have occurred during your stay.
We hope we can provide you with an improved stay in the future.
Kind regards,
Lola Miranda Cuyás,
Assistant Manager