Dear Nancy,
Thank you for sharing your review.
It brings us great joy to know that our front desk staff significantly contributed to the enjoyment of your stay, providing you with a warm welcome and exceptional service throughout.
However, we regret any inconvenience caused by the time taken to repair your room lock. Please be assured that our team is dedicated to resolving such issues swiftly while ensuring minimal disruption to our guests.
Nevertheless, your appreciation for the complimentary breakfasts, the helpfulness and positive attitude of our staff, as well as their efforts to accommodate your meal gatherings, truly warms our hearts. We're also thrilled that the quality of our towels, the quietness of your room, and the comfort of your bed enhanced your stay with us.
We hope to have the occasion to welcome you back.
Kind regards,
José Luis Fernández, General Manager