The hotel room was quite well equipped with a kettle and powdered milk, coffee and tea bags. These were not replaced on 2nd day of stay which was disappointing.
The fridge was ok in the room and 2 single beds which were a bit hard... appreciate that each person is different ..
The reason for the rating is that housekeeping bleached clothing of my husbands and although the reception staff took photos, nothing was done about it. An email address was given to me that bounced back!!!!! So I messaged hotel directly and yet again no reply..
Really poor customer service and care ...
Basically didn't give a toss and bluffed us onto the manager. Still waiting for a response...
Not a cheap hotel but would have expected better customer service..

Great hotel. The room is nice and clean. In the bathroom, we were greeted by toothbrushes, toothpaste, and a comb. Body shampoo, hair and body milk. In the room there was also a kettle with coffee without and with caffeine, milk powder, several types of tea. Every day the room was cleaned and towels were changed. Breakfast was exceptional, several types of salami, cheeses, eggs in various ways, sausages, fruit, various pastries, sweet and savory. The location of the hotel is perfect, only a few minutes from the center. The staff is extremely friendly and happy to help. Overjoyed.