This hotel is situated in a good location and generally has good rooms and amenities. However, on our third night, my partner was awakened at 3 a.m. by a dripping noise and got up to investigate. She found water leaking from the ceiling of our bathroom. We called the front desk, and he came up and saw the same. The front desk person indicated nothing could be done before the next day and provided us with a key to an alternate room where we could sleep without the noise of dripping. We could leave our belongings in our original room until more permanent accommodations to the issue could be made. The temporary room was definitely of a lower standard than our original. The next day we had to leave early for a planned excursion. When we returned we were given a new room supposedly of the same premium standard as our original. It was at least similar in standard but not quite as good. We of course then had to move all our belongings from the original room to the new. In checking with the new on-duty receptionist they indicated that the person in the room above had fallen asleep with water running in their bathroom and significant damage was done to the hotel. Through all this, we got some very tepid apologies but no offer to make things right, no free dinner, no champagne and fruit delivered to the room, no rebate for the night spent in a lower grade room than was booked. In short other than their lukewarm 'sorries' nothing was done.