We had a family trip to Europe that included London, Paris, Rome , Pisa and our last stop was Barcelona. We had high expectations for Barcelona and were all very excited before our trip but sadly were very disappointed.
The only positive thing about this hotel is the " location " and one of the front desk members who was very helpful, forgot her name.
We were talking to a member of the staff who said he was a manager about their breakfast and how disappointed we were just to give them a feedback, and instead of hearing out our concerns we were told by him " we don't force our hotel guests to eat here " ? Basically, we were just looking for some fresh brewed coffee, not coffee from a Keuirg/Nespresso machine and scrambled eggs nothing fancy. When you pay almost $20 USD per person you would at least expect to have fresh coffee and eggs for Breakfast. We quickly realized talking to them is like talking to a wall.
We had 2 adults in both rooms for 3 nights ,and they were both booked on Marriott website with each person's name , however we got 1.5 pillows ( one small not sure if it was even a pillow) 1 regular size ( which had stains - see pix) and 1 body towel / 2 small towels and 1 bottled water. They definitely do not check our reservations showing that it would be 2 people under the reservation to accommodate the need or preference from the Marriott account. Their mattress size is a full-size , smaller than queen or king size. I would think that this hotel is designed for ONE individual, as rooms and beds are super small. When we brought up the issue of only having been provided 1 of each thing, the "manager" told us that it is the guests responsibility to call the front desk and ask for an extra pillow, water and towel knowing that there would be 2 guests in each room.
Their cleaning crew is insanely loud in the morning, again this is a small hotel and when someone is cleaning the hallway or the room next door - there is no way you can relax and sleep, the walls are really thin.
At the check out , we mentioned these issues again nicely, and we were told again by another front desk staffer that we could have just called and ask for an extra pillow and towels, etc.... So, the question is why do we make a reservation then? 2 adults in each room , how about nothing more but just an expected service of 2 regular pillows and bathroom towels for adults...
If you could afford a couple of extra bucks then you could do yourself a huge favor by staying in Marriott's other property : AC Hotel by Marriott Diagonal L´Illa . We stayed there one night , and the difference was night and day ... huge rooms , friendly staff and decent breakfast ...
We don't normally write negative reviews, but this one was a must to share our experience. It was a lot of attitude from staff and not an enjoyable experience at all.
