Our room was perfectly clean and we were very happy with our 4 nights here. Quiet room, comfy beds. Lovely rooftop pool and loungers, perfect for a rest between exploring. Perfectly located for walking all over the city, 5 mins to Casa Batllo and La Pedrera, 15 to Sagrada Familia. Bakery opposite for morning pastries and smoothies.
Dear guest,
We are very happy to know that everything was up to your expectations. In your next stay with us, please follow our advice and give a chance to our amazing breakfast buffet. For a very reasonable price, you will enjoy a wide variety of pastries, cold cuts, fresh fruits and all kind of nuts and cereals. Not to mention the fresh squeezed orange juice and the hot dishes prepared on spot. Believe us, you wont regret it. Once again, thank you very much for your wonderful compliments. We wish you a wonderful summer.
Great hotel, room was clean & quiet. The shower was nice.
Staff were very helpful, ordered taxi to airport, Etc. The bartenders were great and have accommodating hours. Great rooftop deck with pool and lots of loungers and seating. Centrally located - blocks from Passage de Garcia and La Rambla. Easy to walk to train station, Sagrada Familia and all the other sites.
Dear guest,
Thank you very much on behalf of the entire team of Catalonia Eixample 1864. Indeed, location is one of our best assets. The hotel is located in one of the most interesting neighbourhoods in Barcelona, the Eixample. It is surrounded by the most important tourist sights such as the Passeig de Gràcia, with two of the most famous buildings by Gaudí. But it is also a very famous area for shoping, with some of the most exclusive shops and the most popular restaurants. Once again, thank you very much for your wonderful words. We wish you a wonderful summer. Best regards.
We have visited 9 hotels across 8 cities in France and Spain over the last month and this was the most expensive and the worst of the lot … by a long way. Which room took 4 return trips to the front desk, trying to get laundry done took 4 visits and even then we ended up doing it ourselves in a nearby laundry, getting keys that worked another three visits, the room was noisy, it took a solid five minutes of running cold water before you could get hot in the shower.
Each visit to the front desk was a disappointment, staff either knew nothing and had to ask a friend or we’re rude in answering questions, either way you couldn’t rely on the answer you received.
The only nice things I can say is that it was a good location and the breakfast was easily the best of all the hotels we stayed at in our trip.
In summary - I would recommend looking elsewhere.
Dear guest,
We are very sorry the hotel did not reach your expectations. And of course, we thank you for sharing your opinion with us and other users of the web site. We already sent a copy of your complaint to our housekeeping department and to our front desk manager and we will analyze every single problem you had during your stay. Regarding the delay in getting the hot water, it works perfectly fine now. So, we assume one of the re-circulation pumps could have been off for a while. Just in case, we have opened a fault report with our maintenance team. Regarding the rates, unfortunately you chose some of the most difficult days in the year because of the celebration of a huge congress in the city. Once again, please accept our most sincere apologies for the problems you experienced during your stay. We wish you will give our Company another chance in the future to show you our real quality standard. Have a wonderful springtime. Best regards from Spain.
Terrible
1- Hotel has no administration,
2- If hotel air conditioning is not working they don’t take an action.
3- Someone has to control the hotel employees.
We arrived hotel at 6.00 PM and we told redemption that air conditioning is not working , he told me , it is working many guest doesn’t know how to use it , when you arrive back we will show you. I told him it is not working, they have to change room or fix it.
When we arrived at 9.45 it was not working he gave us a room with air conditioning, with 2 years old and 5 years old kids it was not pleasant to us to change room again. I told them please do not change our room again tomorrow because it is hard to move again .
Following day morning they told us they have a family room we have to move , we were upset but we had to move , they told us the room is not ready it will be ready latest at 3.00 pm .
Air conditioning is not working , we have to move to an other room. They didnt had a family room they up-grade us , they want to move us a family room on following day but we have to wait 5 hours.
1- Hotel has no administration,
2- It is shame for the Catolina chain hotels.
3- Moving the room again and again and making a family to wait ….
Worst Experience ever.
Dear guest,
We understand your negative review as we remember how upset you were. And you were very upset because you thought the receptionist had been racist with you. And as we told you, we do not accept anyone to play the racism card. Simply because we have employees from every corner of the world, and we would never ever tolerate racist attitudes in our hotel. Said this, and as we tried to tell you with no success, the air conditioning in the hotel works either as an air conditioning or as a heating, depending on the weather conditions and the time of the year. That is the reason why, and after your complaint, we moved you to a Deluxe room. These rooms have been recently fully renovated and are the only kind of room with a VRV system. It means you can have both air conditioning and heating system any time of the year. But that was a temporary solution, because that was a double room, and you were two adults and two kids. And you knew that. And that is why you had to move the day after to one to the two family rooms we have. And as you may know, check out time is twelve. Here and everywhere else. And once the previous guest is gone, we must clean the room. That was the reason why the room was ready at three. Let us remind you that check in time is four pm. Now you know why. We are very sorry the hotel did not reach your expectations, but next time it would be nice if you gave us the chance to let you know why we proceed in a certain way instead of blaming our Staff with serious accusations. Best regards from Barcelona.
Absolutely perfect stay, from start to finish - the staff were so friendly and helpful, the hotel is beautiful and I felt so comfortable and safe the whole time. It was a perfect place for us to stay on our weekend in Barcelona - highly recommend to anyone and we’ll definitely be returning! The rooftop terrace was beautiful with views of the area which felt very relaxing to sit in the sun on the sunloungers.
We’ve already recommended the hotel to friends and work colleagues who are keen to stay on their own holidays in Barcelona. The area is lovely and felt completely safe walking to and from the hotel with my partner - fully recommend :)
Dear guests,
We wish all the reviews we got were half as good as yours! Thank you very much indeed on behalf of the whole team of Catalonia Eixample 1864. Of course, we will be honoured to have you back in the near future. We wish you a wonderful springtime. Best regards from Barcelona.
