After LastMinute.com made a mistake with our booking and cancelled our hotel booking just before we were boarding our plane to Barcelona (would not recommend booking through them!), you can imagine we were very stressed that we would have no where to stay when we arrived in the city. Thankfully, we had been in contact with Patricia from the hotel who had kept us up to date with our booking and who was extremely helpful in resolving the situation. We called her whilst we were in the airport, and she reassured us that the hotel would keep our rooms and resolve the issue. When we arrived, the hotel staff were extremely helpful, helping us to book transport to the airport and when booking the upstairs bar and pool area.
The hotel itself is in a great location, around a 2 minute walk from La Rambla. We had no trouble at all with the area, there were a few homeless people sleeping near the hotel at night but this is to be expected in any European City, including in the UK.
Due to COVID-19 restrictions, you were required to book the pool and bar area prior to using it, however we never had any trouble with finding space. The rooms are spacious and clean, they're also very soundproof so you can't hear anyone in the rooms adjacent to you or above you. Overall, it was a great hotel in a great location, with lovely and professional staff. The view from the rooftop is also stunning, would highly recommend!
