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Jane Doe

Super helpful staff, lovely hotel

Review of Andante Hotel
Reviewed Sep 6, 2021
After LastMinute.com made a mistake with our booking and cancelled our hotel booking just before we were boarding our plane to Barcelona (would not recommend booking through them!), you can imagine we were very stressed that we would have no where to stay when we arrived in the city. Thankfully, we had been in contact with Patricia from the hotel who had kept us up to date with our booking and who was extremely helpful in resolving the situation. We called her whilst we were in the airport, and she reassured us that the hotel would keep our rooms and resolve the issue. When we arrived, the hotel staff were extremely helpful, helping us to book transport to the airport and when booking the upstairs bar and pool area.
The hotel itself is in a great location, around a 2 minute walk from La Rambla. We had no trouble at all with the area, there were a few homeless people sleeping near the hotel at night but this is to be expected in any European City, including in the UK.
Due to COVID-19 restrictions, you were required to book the pool and bar area prior to using it, however we never had any trouble with finding space. The rooms are spacious and clean, they're also very soundproof so you can't hear anyone in the rooms adjacent to you or above you. Overall, it was a great hotel in a great location, with lovely and professional staff. The view from the rooftop is also stunning, would highly recommend!
Date of stay: August 2021
Review collected in partnership with this hotel
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Andante Hotel, Agencia/asesor at Andante Hotel, responded to this review
Responded Sep 14, 2021
Dear Inspire14269871514,

First of all we would like to thank you for taking time to share your experience at Andante Hotel.
Your comments about our location, service and staff, are the best reward and encouragement to continue making our guests' stay an unforgettable experience.
We really hope to have the opportunity to see you again in the next future. Do not hesitate to contact us directly next time you visit Barcelona.

With kind regards.

Guest service manager - Andante Hotel
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews rooftop pool las ramblas great location drassanes metro station vending machine modern hotel family room good size top floor stayed here for nights small pool minute walk city break reception staff would highly recommend this hotel gothic quarter amazing hotel
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Reviewed September 6, 2021

The pool on the rooftop is amazing,the view is stunning! The room was very clean and quiet! The view from the room out was ok. The personal of the hotel was beyond helpful!!! They did everything to answer my demands. The garden is a nice place to calm down a bit.
Haven't tried breakfast there, but it looked quite good. All in all a really amazing stay where I could find some time to relax as a solo woman ;)

Date of stay: August 2021
Review collected in partnership with this hotel
Thank betterbeloyal57
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andante Hotel, Agencia/asesor at Andante Hotel, responded to this reviewResponded September 6, 2021

Dear betterbeloyal57,

We appreciate your kind words. We endeavour to offer a positive experience for all of our guests. It is gratifying to know when this happens. I hope we get to see you again in the near future, do not hesitate to contact us directly.

With kind regards.

Guest service manager - Andante Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 24, 2021 via mobile

The hotel is gorgeous & spotless. The staff are really helpful and the views from the pool are just amazing! Only downside is the bar at the pool does not open until 5 so can’t get anything to eat or drink throughout the day.. about a 5 min walk to the main area

Date of stay: August 2021
Trip type: Travelled with family
Thank jk92x
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andante Hotel, Agencia/asesor at Andante Hotel, responded to this reviewResponded August 28, 2021

Dear jk92x,

We appreciate your kind words. We endeavour to offer a positive experience for all of our guests. It is gratifying to know when this happens. We take note for the openning time of the bar. In all the case, we would like to inform that we have vending machine in the lobby with 24/7 access.
I hope we get to see you again in the near future. Do not hesitate to contact us directly.

With kind regards.

Guest service manager - Andante Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 14, 2021

staff was very nice, rooms were very cleanand breakfast was tasty and diverse :) only downside is its like a 20min walk to the beach but u can take a bus and it drops you off right infront of the beach in like 10min so its not an issue! or you cab walk and get to know barcelona ofc :)

Date of stay: August 2021
Review collected in partnership with this hotel
Thank joanapereira01
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andante Hotel, Agencia/asesor at Andante Hotel, responded to this reviewResponded August 18, 2021

Dear joanapereira01,

First of all we would like to thank you for taking time to share your experience at Andante Hotel.
As you said, there is a bus in Colombus square to go to the beach and we also have 2 metro station (less than 5 minutes walking) to get to the most visited places of Barcelona like the Sagrada Familia or Park Güell.
Do not hesitate to contact us direcrtly next time you visit the city.

With kind regards.

Guest service manager - Andante Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 12, 2021

The rooms, the service , the pool, the staff, the breakfast …. Everything perfect!
It is located nearby the Ramblas and just a short walk to the harbour, too.
The next time we will stay there again!
Everything Perfect!

Date of stay: August 2021
Review collected in partnership with this hotel
Thank AleinadMo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andante Hotel, Agencia/asesor at Andante Hotel, responded to this reviewResponded August 13, 2021

Dear daniela_monsberger,

We would like to thank you for your kind review.
We are pleased to know you enjoyed your stay with us.
Do not hesitate to contact us directly next time you visit Barcelona.

With kind regards.

Guest service manager - Andante Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 8, 2020 via mobile

Stayed here with a few of my friends when we had booked two rooms. The rooms are small but cosy and very clean. The entire hotel is absolutely neat and tidy. We had a great experience as the hotel was very central and about a 5 minute walk from La Ramblas. The front desk is helpful, with slight issues in communicating in English but only at night when they have limited staff. They always gave us good advice and even suggested some nearby places when some of our plans were cut short due to rain.

Rooms have windows in them but ours didn’t have any views except of next door apartment buildings. Bathrooms were neat and tidy as well.

They have an AMAZING rooftop (see pictures) from where you can see the entire city. It’s just amazing. You have to pay nothing to have one of the best rooftop experiences in Barcelona. The hotel has a bar here which is open in the evenings and really nice (but very small) pool to enjoy in the summers.

Will definitely consider staying again if we visit.

Date of stay: November 2019
2  Thank harpreets930
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Patricia Monreal, Atención al cliente/recepción at Andante Hotel, responded to this reviewResponded October 2, 2020

Dear harpreets930

We are glad to know that you enjoyed the facilities and the views from the rooftop terrace.
From the reception front desk, we will do all our best to recommend local places to visit in the neighborhood.
We hope to see you soon in Andante Hotel, do not hesitate to contact us directly for your next stop to Barcelona.

With kind regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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