Bed had nasty stains all over and under the covers and sheets. Also have long hair all of over stuck to the bed; we both have short hair. Room smelled bad when entered. AC also didn't work till technician came. Moveable shower head had black stuff around the water holes, Looked like mold.
Dear Mr & Mrs Forrest
Thank you for taking the time to share your feedback with us. As I expressed personally, we are deeply sorry to hear about the issues you experienced during your stay.
We strive to provide a clean, comfortable, and pleasant environment for all our guests, and it is clear we fell short during your visit.
I sincerely apologize for the unacceptable condition of your bed and linens. This is not the standard we aim to uphold, and this has been addressed seriously with our housekeeping team and our linen provider to ensure it does not happen again.
Our maintenance team is conducting a thorough inspection of the rooms to rectify these problems.
Your feedback is invaluable in helping us improve, and I hope you will give us another chance to provide you with the quality experience you deserve. If you would like to discuss your stay further or if there is anything else we can do to make amends, please do not hesitate to contact us again.
Thank you once again for your feedback, and I hope to have the opportunity to welcome you back in the future.
Warm regards,
Sadly, the front desk staff at the Via Saints seemed more concerned with their impending regional manager review that was scheduled for the next day than they were in properly attending to their guests needs.
The priorities of the gentleman at the front desk were clearly preparing for that review and voicing his frustrations with the issues distracting him from his preparation which were primarily the needs of the hotel’s guests. Fortunately, I was only booked for one night and cancelled an upcoming stay I had scheduled at the property.
I hope this was isolated incident due to the pressure of their pending regional manager review that he mentioned multiple times I e the two days I was there. .
On the positive side, the hotel breakfast buffet was very good. The variety and quality of the food was excellent.
The room was small but clean. It smartly included built USB ports for phone charging, Bluetooth, espresso coffee maker, and balcony.
Dear GW
Thank you for taking the time to share your feedback about your recent stay at Via Saints. We genuinely appreciate your insights as they help us improve our services.
We sincerely apologize for the inconvenience you experienced with our front desk staff.
We are not sure what you mean with a regional manager review/visit, the only issue that we faced during your stay was a 3 day global issue witht the system down that affected all the computers of the company and we could no operate the hotel normally but we did no have any kind of visit, Providing exceptional service to our guests is our top priority, and we regret that we fell short during your visit. We have addressed this matter with our team to ensure that our guests always receive the attention and care they deserve,
We're glad to hear that you enjoyed our breakfast buffet and found the variety and quality of the food to your satisfaction. Additionally, we're pleased that you appreciated the cleanliness and smart features of your room, such as the USB ports, Bluetooth connectivity, espresso coffee maker, and balcony.
We hope you will give us another chance to provide you with the seamless and attentive experience that we strive for. Should your travels bring you back to our area, we would love the opportunity to welcome you again and exceed your expectations.
Best regards,
Great location from which to explore beautiful Barcelona. Helpful and courteous staff made the stay extra special. Would definitely stay again and recommend to friends and family for a quick get away. Our room was comfortable for two people for a few nights and we could walk or Uber to several sites very easily.
Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed our prime location and found it convenient for exploring beautiful Barcelona. It's fantastic to know that our helpful and courteous staff made your stay extra special – your kind words mean a lot to us.
We're delighted that you found your room comfortable and that you were able to easily walk or Uber to several sites. Your recommendation to friends and family is the highest compliment we could receive, and we truly appreciate it.
We look forward to welcoming you back for another quick getaway soon!
Warm regards,
The front desk greeted us amazingly since we arrived. They were very helpful in guiding us to the things that we needed and wanted to do. The rooms were clean and pillows and bed amazing. The service by all staff members and the room was excellent. Definitely recommend by us and will revisit in the future. Thank you to all staff members.
Dear Sunshine
Thank you so much for your wonderful review! We are delighted to hear that you had such a positive experience with us from the moment you arrived. It’s great to know that our front desk team was helpful in guiding you to all the things you needed and wanted to do during your stay.
We’re thrilled that you found our rooms clean and comfortable and that you enjoyed the pillows and bed. Our team strives to provide excellent service, and it’s always rewarding to hear that we succeeded.
We truly appreciate your recommendation and are excited to welcome you back in the future.
Thank you for acknowledging the hard work of our staff.
Best regards,
We really enjoyed our time at Via Sants Hotel. It was a nice small hotel with very friendly and helpful staff.. The bedroom and bathroom were very clean and comfortable and fully equipped with everything we needed. We enjoyed our breakfasts every morning
Dear FManneb
Thank you for sharing your delightful experience at Via Sants Hotel!
We're so pleased to hear that you enjoyed your stay with us and found our hotel to be friendly and accommodating.
It's wonderful to know that you found the bedroom and bathroom clean and comfortable, and that they met all your needs.
We’re glad you enjoyed our breakfast each morning as well.
We appreciate your kind words and hope to welcome you back in the future.
Best regards,
