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Patrick from DC
Washington DC, District of Columbia

A lovely hotel perfectly situated in a quiet upscale residential area of Barcelona

Reviewed Jan 13, 2024
Hotel Sofia Barcelona is an exceptional place, a lovely hotel that is beautifully run with old world polish and graceful Iberian professionalism. I loved my quiet room with a great view over the city out to the sea -so nice. The area is very attractive too, upscale residential with lots of nice local shops and places to eat, but still very convenient to Las Ramblas (fun, but too crazy at night) and most of Barcelona.

The Reception staff was really particularly good. Geri and Javier were very warm and friendly, and impressively professional, they set the tone for a really nice stay at this hotel. I was also very impressed that the concierge, a ‘clef d’or’, got up to check me out at departure to make sure there was no wait. Bravo to the Reception Staff.
Date of stay: December 2023
Trip type: Travelled with friends
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Andrea Barroeta, Atención al cliente/recepción at Grand Hyatt Barcelona, responded to this review
Responded Jan 18, 2024


Dear Patrick,

Thank you so much for sharing this five-star review with the rest of the TripAdvisor users.
The fact that you would recommend us as a super hotel makes us feel so fulfilled.
The whole team would not thank you enough for your sweet compliments and we all had a great time together with you.
We hope that we get the chance to see you again and make you feel taken care of as a valued guest. Please feel free to contact us 24/7 for any assistance you might need.

Wishing you a great day!

Hotel SOFIA Barcelona
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed January 10, 2024

The hotel had nice looking finishes, but was lacking basic needs for a medium to long term stay. We had several problems with basics like WiFi only working within 5’ of the door which never got fixed despite our repeated talks with their staff. The tub also didn’t even have the hot water hooked up when we arrived and then it started to leak from the bottom of the tub. There also would have been great views, but it looks like the windows haven’t been cleaned since summer so they’re really dirty and it’s even worse during sunset when we’d want to see our view the most. Also, the price for laundry is criminal. It would have been about 600 euro for 4 days worth of laundry for 2 people. Also their spa is about 4x the price as higher rated spas nearby.

Date of stay: December 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank TravelingNarwhal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SOFIA BARCELONA, Atención al cliente/recepción at Grand Hyatt Barcelona, responded to this reviewResponded March 12, 2024

Dear TravelingNarwhal,

We are deeply saddened to hear that your stay at our hotel did not meet your expectations. We highly value your feedback and are committed to improving in every possible area.

Please take a moment to share more details about your experience by emailing us at BCNUB-Front.Office.Manager@hyatt.com. Your feedback is crucial to us as we work to ensure an exceptional experience for all our guests.

We sincerely appreciate the opportunity to learn from your experience and hope to do everything we can to remedy any issues that arose during your stay.

Sincerely,
SOFIA Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 9, 2024

We checed in on 12/30/ for 2 rooms.
The staffs upgrade our rooms to high floor with view to Plaza España. We were able to see New Year's Eve firewroks! It was amazing. The hotel is not the best but the staffs are great! The staff let us know where to find the good food(where locals go).

Date of stay: January 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank B5724BYlisac
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrea Barroeta, Atención al cliente/recepción at Grand Hyatt Barcelona, responded to this reviewResponded January 18, 2024

Dear Guest,

We are glad to know that you have enjoyed your experience with us at the Sofia Barcelona and we thank you for your good scores and comments, which we have shared with our entire Team.
Thank you for staying with us at the Sofía Barcelona and we hope to see you again.

Best wishes

Hotel SOFIA Barcelona

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 9, 2024

All the staff are very helpful and friendly. Quiet and comfortable beds.
Breakfast was ok. Would not recommend pre buying the breakfast. There is so many great cafes close by. Highly recommended going thru concierge for your visits to local attractions

Date of stay: December 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank fpha12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrea Barroeta, Atención al cliente/recepción at Grand Hyatt Barcelona, responded to this reviewResponded January 18, 2024

Dear fpha12,

We are glad to know that you have enjoyed your experience with us at the Sofia Barcelona and we thank you for your good scores and comments, which we have shared with our entire Team.
Thank you for staying with us at the Sofía Barcelona and we hope to see you again.

Best wishes,

Hotel SOFIA Barcelona

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 7, 2024

This was one of our favorite properties in Barcelona. From the friendly hotel staff to the great hotel gym, we loved our stay! There was even a New Years Eve party going on when we were there and we couldn’t even hear it!

Date of stay: December 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Michael R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrea Barroeta, Atención al cliente/recepción at Grand Hyatt Barcelona, responded to this reviewResponded January 18, 2024

Dear Michael R,

Thank you so much for the top rating and sharing your lovely compliments with other travelers.
Our main goal is to make all our guests feel taken care of and make them all come back again; your compliments are wonderful to us.
We look forward to welcoming you back on your next visit to Barcelona.

Best wishes,

Hotel SOFIA Barcelona

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 6, 2024

This is a new hotel and it is absolutely beautiful -- aesthetically.

Unfortunately, it also is property where I experience my worst night's sleep ever --- a sleepless night due to the nature of construction. The interior designer apparently specified the installation of flooring consisting of large floor tiles (24" x 24"?) throughout Accenting the areas around the bed, are beautiful inset hardwood floors. I have to admit, the floors are stunning looking, but the designer failed to realize that void of any sound-absorbing materials on those floors -- the very nature of those floors is to allow sound to travel through the rooms completely unabated.

Any it's not just a horizontal sound issue, but the sounds appear to travel vertically from floor to floor completely unrestricted as well. I am usually a very deep sleeper and even hotels at airports, where the sounds of nearby aircraft taking off and landing, it's simply not a problem for me. At this property, however, I woke up at least a dozen times during the night.

It appears there is a systemic problem throughout the building.. There isn't sufficient sound-deadening materials implemented when the project was built. Even conversations of fellow guests in the common area hallways were completely audible in my room. Unfortunately, my room was also positioned very close to what must have been a glass and bottle recycling area where the housekeeping staff appeared to be regularly dropping off bags of glass bottles --- these unwanted sounds, courtesy of the hotel staff, made for a terrible night.

I had a very early flight the next morning out of BCN. After making two calls to guest services during the night to complain, I finally got up, showered, had a brief talk with the manager on duty, and by 5 AM, left for the airport.

I have to say that I'm reticent to write this as I am a big fan of Hyatt. I find their properties to be excellent -- offering both a great combination of amenities and service. This location is advertised a being part of Hyatt's "Unbound Collection." Perhaps it could be re-branded as the "No Sleep Collection?"

In my option, this property needs a thorough study by an audio engineer. I'm certain there is a remedy to this issue, but in it's present condition, the likelihood of someone wanting to return to this property is very low indeed. I paid $384.63 for this room for one night. The TRUE value (with no sleep): $0

Room tip: Look for another property. Until management can address the balance between esthetics and sound -- I'd stay elsewhere -- or bring earplugs!
Date of stay: January 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
2  Thank MaxwellSmart27
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrea Barroeta, Atención al cliente/recepción at Grand Hyatt Barcelona, responded to this reviewResponded April 8, 2024

Dear Guest,

I hope this message finds you well. I would like to begin by expressing my sincere thanks for taking the time to rate us recently. We greatly value the trust you have placed in us, your feedback is critical to our continued growth and improvement.
We are constantly striving to provide the best possible service to our customers, and your feedback is invaluable to us in this process. As such, we would like to ask for your help in identifying areas where we can improve further.
Could you please provide us with more details on the areas where you think we have failed? We'd love to hear your specific feedback so we can address those points and ensure an even better experience in the future. You can write to us at BCNUB-Front.Office.Manager@hyatt.com
In addition, we want to assure you that we are committed to continuous improvement and that we value any additional feedback or suggestions you may have for us. Your feedback helps us better understand our customers' needs and allows us to tailor our services accordingly.

Best regards,

Hotel Grand Hyatt Barcelona

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