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Goldy137
Belfast, United Kingdom

Very dangerous room.

Reviewed Sep 5, 2017
Hi, this was the sixth time I had stayed in Barcelona and this hotel was the worst and most dangerous. The room was tiny and had an 14 Inch step from the lounge floor out to the terrace. The lounge floor when it becomes wet due to rain etc. then becomes like an ice rink when stepping down from the terrace into the room I slipped and twisted knee ligaments. I thought the only good thing about the Hotel was the rooftop terrace.
Date of stay: August 2017
Room Tip: They are all quiet as very quiet area.
Trip type: Travelled as a couple
Value
Location
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
abrete, Recepcionista at Aparthotel Bertran, responded to this review
Responded Sep 6, 2017
Dear John,
We really appreciate your comment, but notice that was not what you told me (Albert writing here). You told me that you had already some intervention in your ankle and you almost fall that day that was raining, and because of your wet foot and the floor tiles and you slipped a bit.
And please, notice as well that the step is actually 14cm! Not inches!
If rain make it dangerous,,, be careful in the UK :)
But we're happy that the rest of your stay was good as never complaint about anything else during your 7 days in our establishment.
Thanks again!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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19 - 24 of 316 reviews
Reviewed September 1, 2017

Staff very helpful, location, good sleep (No noise) - Great
You have to walk upto 4th floor - Minus point (no lift)
No breakfast.

Note this is not a typical hotel but is an apartment with the facilities you need. The room we had also had a nice balcony with a sitting chair outside to enjoy the sun. We could not use it since we had to travel and see other places.
For families as well, it is a nice place except that you have to carry the luggage up on the stairs. But a good deal for all the other benefits it offers.

Date of stay: August 2017
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank Hebbar M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 31, 2017

Stayed with my daughter in August 2017. Booked aparthotel as gave us more dining options. Large room, with sofa area, dining table, kitchenette with fridge, hob, kettle and microwave plus plenty of cutlery, plates etc, and bedroom area. Good air conditioning and excellent free wifi. Continental breakfast delivered to our room every morning, croissants, doughnuts and bread, a choice of drinks and a choice of cereals and yoghurt or ham and cheese. The hotel is situated in a quiet, safe area with nearby metro connections, about 15 minutes metro ride to Catalunya square. (Used the excellent T10 cards, 9.95 Euros for 10 journeys including renfe train from airport..... However if you change lines it will register as 2 jourmeys unlike London underground. I recommend factoring in price of these when comparing to more central hotels.) Small clean swimming pool on roof, with sunbeds. We used this every evening after a hot day sightseeing, it was always quiet, we usually had the pool to ourselves. Hotel staff always polite and welcoming.

Room tip: If on a small budget don't worry about booking a room with a terrace. Just go up to the roof for outside space.
Date of stay: August 2017
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank 25jane2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 6, 2017

its on a quite 1 way street, fun to find without a satnav. The Staff is what makes this place. They are the most helpful bunch of lads and ladies we have ever met in any place we stayed, nothing was any trouble to them, directions. information. etc. Aircon is super, u control it. 39c while we were in town and it was super cold by night. The app we stayed in could do with a few Euros spent on it, But nothing Major. Rooms are cleaned every day as are towels etc. Very handy for Metro station, out the door left and left again on main road ,down the hilll for 500mts and its there on other side of road. A 2 day ticket for 2 people is 29 euros. there are several options available. One thing to remember is car parking is not cheap as u are in a city. its 20 euros per night in the hotel but its very safe as u are parking in doors. Down around the port area is lively and loads of places to eat. Beware of Pick pockets around town. even on the tour busses they give u a reminder. Back to the hotel couldnt fault it and would gladly stay there again. 99.9% happy

Room tip: second floor 206. not a sound by night. street outside is one way but is very quite by night
Date of stay: July 2017
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank TONYGalwayIreland
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
abrete, Recepction at Aparthotel Bertran, responded to this reviewResponded August 7, 2017

Thank you very much for your comments!!!
Best regards,
Bertran Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 25, 2017

The apartment was delightful. We had room 106 and that had a terrace which got the sun around lunch time to around 4 ish. If you wanted sun from the start of the day, the sun terrace and plunge pool on the roof was a lovely place to read a book and get relief from the heat in the pool. It was not at all busy when we were there in the first week of July. The kitchen had all the pots, pans, cutlery and crockery you needed to make snacks and light meals with the two ring electric hob, microwave and fridge with icebox for ice, a tray of which was ready for us when we got there. The layout of the apartment was good and it was spotlessly clean with cleaners visiting daily.
We could get to the local train station Av. Tipidabo in a 5 minute walk and it took 10 minutes to get to the Place Catalunya. It was so easy travelling around on the Metro system with a 5 day travel card. The 24 hour reception staff were friendly and efficient and very patient and good humoured while I practiced my "Beginner's Spanish".
We tend to go to Barcelona once a year and we would gladly go back to this establishment which suits us down to the ground.

Room tip: Rooms with a view are most likely on the 4th floor I think.
Date of stay: July 2017
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank Alison E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 9, 2017

Their staff was friendly ans helpful. We were 11 people and booked 4 apartments. Stay was great, with walking distance to eating restaurants and train station. There is a grocery store just below the apartment and daily needs/ Wine can be purchased easily.

Room tip: The front rooms have street view.
Date of stay: June 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Ashish G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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