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Donna S
Dubai, United Arab Emirates

Beautiful small hotel in an excellent location let down by its service

Reviewed Jul 5, 2023via mobile
A really charming boutique hotel in a great location. Unfortunately, breakfast service in particular is very poor. If you are going to stay here I’d recommend you eat out unless you have a particularly high level of patience for bad service, especially if you are used to 5 star service. After the 4th day I was down to just ordering an espresso
Date of stay: July 2023
Room Tip: Eat breakfast out. Service can be very patchy. If you are ok with the possibility of waiting 25...
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Susana Bado, General Manager at Hotel Primero Primera, responded to this review
Responded Jul 6, 2023
Dear Guest, Thank you for your review of Hotel Primero Primera! We appreciate your kind words and are glad that you found our hotel an affordable choice in Barcelona.I am sad to read your perception about our breakfast team, which always receives good comments for its efficiency and kindness; I'm also surprised to know that in your 4-day stay we have not received any comments from you, I am sure that from minute 1 we could have helped you. We hope we may welcome you back again in the future!
Best regards,
Susana Badó
Hotel Manager

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed June 15, 2023

What a great little gem this Hotel is. We have never been to Barcelona before and there are plenty of options to stay there. We booked here based upon reviews we had seen. We were not disappointed, the location is super quiet, but close enough to transport for easy access to the city centre. Our Spanish is pretty ordinary, but the staff were so friendly and helpful, the room was so comfortable, the outdoor and indoor bar areas are great as is the menu. We could not recommend Primero Primera more highly and look forward to a return visit.

Room tip: Book it, great value and will put a smile on your face.
Date of stay: May 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Robyn D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Susana Bado, General Manager at Hotel Primero Primera, responded to this reviewResponded June 19, 2023

Dear Robyn, Thank you for your fabulous review of Hotel Primero Primera! We appreciate your kind words and are glad that you found our hotel to be an affordable choice in Barcelona.
With our best regards,
Susana Badó
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 23, 2023 via mobile

I loved staying at Primero Primera. The room was spacious, clean and comfortable. I got wonderful sleep and appreciated the room darkening blinds. We chose a room with a terrace and immensely enjoyed our morning coffee and evening wine while sitting out on it.

The whole staff was so friendly and helpful. The breakfast was excellent and I enjoyed all the offerings. I especially enjoyed my morning cappuccino and eggs made to order.

We also enjoyed the garden/pool area. It was peaceful sitting in the lovely yard.

The hotel is situated in a residential area. We found this ideal, as it is a short taxi or train ride to anywhere in the city.

I hope to return to Barcelona and stay at Primero Primera again!

Room tip: Eat at the restaurant, the food is excellent.
Date of stay: May 2023
Trip type: Travelled as a couple
Thank Mindy M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Susana Bado, General Manager at Hotel Primero Primera, responded to this reviewResponded May 26, 2023

Dear Mindy,

I would like to personally thank you for taking the time to share with us the experience of your recent stay at Hotel Primero Primera Barcelona.

Our goal is to make your stay a memorable one, and it is wonderful to know that we have succeeded in doing so for you.

In addition, it is gratifying to read your positive comments, especially the appreciation you have given to our staff.

We very much hope to welcome you back in the near future!

With our best wishes I remain,

Susana Badó
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 17, 2023

This is a good choice for Barcelona in local area away from tourists a short walk to subway get the balcony and breakfast well worth it. The hotel is a converted mansion the owner still lives on first floor..has homey feel to it..good front desk help alberto was standout..room is nice size balcony was nice..the breakfast was outstanding and Myrian was so helpful and friendly..the spread is beautiful and well worth the money..we felt the lunch/diner menu was limited food was good but one time is enough..there are small restaurants walking distance a real good Italian restaurant a few steps away is good. A barber shop down the street is excellent and a few small markets just a block away the subway is just down the hill you can buy the T casual pass zone 1 for 11 euro works on bus or subway and we used that a lot.

Room tip: Get the breakfast
Date of stay: May 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank youcrazydog
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Susana Bado, General Manager at Hotel Primero Primera, responded to this reviewResponded May 17, 2023

Dear youcrazydog,
Thank you very much for your fantastic 5star review! It's a truly pleasure to know you had a wonderful experience with us and our team looked after you so well. I will pass your kind comments to all our teams, especially to Albert and Miriam, they will much appreciate them. We look forward to welcoming you back soon. many thanks,
Susana Badó
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 8, 2023 via mobile

One of the best stays I’ve ever had. Unique, home feeling unlike you’ll get in most hotels. Great neighborhood, great staff, and the food was excellent as well, served in a beautiful setting where no two tables are the same. Worth whatever they’re charging, and my rate was more than fair.

Date of stay: April 2023
Trip type: Travelled with family
Thank JimHCT1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Susana Bado, General Manager at Hotel Primero Primera, responded to this reviewResponded April 9, 2023

Dear Jim. Thank you so much for this lovely feedback. I am so glad to hear that you enjoyed your last stay with us. It has truly a great location and all the colleagues always do their best to give out first class service. I hope to welcome you back in the near future. Best Regards, Susana Badó Hotel Manager

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Reviewed November 17, 2022 via mobile

We visited Barcelona as I had some important medical assessments at the local hospitals.
I’m disabled and was undergoing hospital tests whilst staying at the hotel. We were warmly greeted on arrival. Given a fantastic room with a lovely balcony which we really appreciated as in between being at the hospital we spent long hours in our room. Service was excellent. On top of everything I happened to have a significant eye infection causing unbearable pain and bulging out of my eye socket. The waitress at breakfast spotted this and made me up camomile eye wash which helped a great deal.
Food waste excellent.
Service was excellent
Reception staff always kind and called us taxis whenever we needed. Even one of the staff aided me to the taxi one day.
It was a very tough trip for us with some scary medical diagnosis and I can say I felt so pleased we’d stayed here.

Date of stay: October 2022
Trip type: Travelled as a couple
1  Thank ITP04
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Susana Bado, General Manager at Hotel Primero Primera, responded to this reviewResponded November 21, 2022

Dear guest,

Many thanks for your feedback following your recent return stay with us at The Primero Primera Hotel.

I was happy to read that overall you enjoyed your stay and hope you will come back to stay with us again when I am sure we will once again meet your expectations.
I will share your comments with all team!

My kindest regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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