An excellent choice for anyone who wants to spend his vacation in Barcelona. Its' rooms are very clean and comfortable. The hotel's stuff is really friendly, professional and hospitable and it's breakfast is rich and in high variety. Another advantage of the hotel is its site: sited in a very quiet and pleasant area , close to Guell Park and with a metro station and bus stations right next to it. I highly recommend it.
We are speechless after reading your detailed and kind feedback. I couldn't agree more in all facts and experiences described on it. We always try to deliver th e best service in a professional and friendly attitude. Thanks for valuing it and sharring your opinion with the rest os the world. We would be glad to welcome you back.
Best Regards
Carles Martínez
Reception Manager
very friendly and well trained staff. The reception service was excellent and quick. The do not disturb sign was respected and additional items readily given. The breakfast and restaurant staff were helpful and the service friendly and quick.
Dear "jsmocz677282",
Many thanks for your kind review and rating!. We are happy discovering that your stay was completely satisfactory. Your comments are very important for us and for the future travelers.
All our staff will be more tan delighted to welcome you again in a future.
Best regards,
Isabel Stutz
General Manager
A two nights stay in Barcelona. Hotel chosen for its distance to our destination and interesting price. Very near a metro (L7). Common areas quite dirty (elevator and carpets on corridors), room large but with several little damages showing lack of care. Smell from the kitchen in the early morning despite being 1 floor over and not near the stairs.
Dear "tobeintour",
First of all, we would like to thank you for your visit and thank you for have shared your opinion.
We are aware of your comments and we appreciate it because that helps us to continue improving.
We will be pleased to welcome you back in a future to try to fulfil your expectations.
Kind regards,
Isabel Stutz
General Manager.
I would definitely recommend. I have stayed there for 2 days - really good connection to all the major places in Barcelona. Room was clean, bed was comfortable. It was also really quite, no one disturbed us during the night.
Dear "anowak649245"
Our sincere thanks for your wonderful review and for taking the time to share it with us. We were glad to see that you enjoyed your stay, comments like yours encourage other travelers to trust us.
We work hard day by day to offer full comfort and quality to our guests, and opinions like this one motivate us to overcome ourselves.
We hope to receive you back in future, we already waiting for you.
Best regards,
General Manager
I booked a comfort room but when I arrived at the hotel late in the evening (around 11pm), the reception referred to a room that was apparently a standaard room. At arrival in the room, the quality of it was terrible. The reception confirmed that the type of room does not correspond with the booking but no alternative was available.
Dear Steven,
Thanks for visiting us and for sharing your feedback with us.We are deeply sorry as the double room provided was smaller that the average room size in our hotel. But as you said, we were completely full when you arrived late in the nght and the reception staff couldn't manage to change it to bigger room. They offered a complementary breakfast but you leaved early in the morning. Please accept our sinceres appologies.
Don't hesitate to contact me personaly in order to offer another booking in the future.
Best Regards
Carles Martínez
