Our room had a bad odor. The walls were very thin and all night we heard either gushing water or dripping water from the plumbing. The worst came when we were double charged at checkout. We didn't notice until we got home and are still trying to correct their mistake. The front staff was not helpful and denied they made the double charge.
Dear Family Gaona, First of all thank you for your visit. As we already told you by private email, we just found the terrible mistake that we did during your checkout date. We are deeply sorry for this misunderstanding and we are currently working in order to solve it as soon as posible. We are a reliable hotel and of course we will refund the double charge in the coming days. Accept again our apologies and we hope that after this issue will be resolved, you will be satisfied. You already have my private email in order to contact me 24/7.
Best Regards
Carles Martínez Reception Manager
The rooms are a bit small and the windows do nothing to keep out the noise of the city, but the staff were wonderful and extremely knowledgeable. The staff made the visit one of the best hotel stays I have had in a long time.
Dear Martin,
We want to thank you for such a nice review from our hotel. We are pleased to read that you have enjoyed your stay in Barcelona and that our staff treat you as you deserved. We are always trying to provide the best service as we can, explain the best way to discover our amazing city and giving the best tips.
We hope that we will welcome you again!
Best Regards
Carles Martínez
We booked this hotel last minute after being let down by a different hotel. Can't fault the place at all, nice building, nice room, friendly staff and clean.
The location is a bit off the beaten track, however, this is not a bad thing. We walked to camp Nou, park guell, sagrada familia, la rambla and the beach all from the hotel and whilst some of these were 45+ minute walks it was easy to navigate and not too strenuous. There is metro stations near the hotel if you prefer but we were happy to walk.
There is a small supermarket right opposite the hotel and plenty restaurants etc. nearby.
Compared to other hotels of a similar standard it was good value for money and would definitely consider staying again if returning to Barcelona :-)
Dear Guest,
We are spechless after reading your detailed and good review about us.
We can't add anything to this positive feedback. It's a pleasure to know that you enjoyed a lot about our city.
We love our neigberhod because as you said is full shops and restaurants!.
Don't hesitate to contact us in order to come back!
Best Regards
Carles Martínez
Family room with single bathroom is a great deal for 4 adults. Very simple and clean hotel. Helpful staff. Great location if you are interested in San Gervasi area with access to city center by public transportation.
Good afternoon,
What a great review, we are so happy to read that you enjoyed a lot our Family suite. We only have one of those big rooms. All our staff is always trying to deliver the best service at all, thanks for valorating us!
As you said our location is well conected by public transport, easy and fast!
Hope to welcome you in the future!
Best Regards
Carles Martínez
The location is close to transportation and in a safe neighborhood. Enjoyed our stay only problem is the smell of smoke. Convenient to where our son is staying. Friendly staff close to transportation.
Dear Guest,
We are pleased to read your good feedback from our hotel. We want to appologize if we gave to you a smoking room, in our hotel it's only allowed to smoke on the first floor. the rest of the romos are smoke free. Anyway, you always can come to the reception in order to ask for a room change, our reception staff will be pleased to do it. Thanks again for your positive comments, as your said, our neighborhood is a safe place in a residential área. Also well conected with the public transportation.
Hope wou will come back son, just contact us in order to give the best Price posible.
Best Regards
Carles Martínez
