Receptionist guy, Pedro is one the worst service guy of Hotel AC Victoria Suites Barcelona, I have ever met. We traveled over 15 hrs from the US to Barcelona and paid 9 days in advance to only ask him to let us check in an hour earlier so we can rest and this dude didn’t even care. He wanted us to check in at exact 3PM. There are many good hotels around Barcelona with a human compassion, not a robot. So this would be the last time we stay here.
Dear truongv701,
Thank you for taking the time giving us your feedback, it is extremely valuable for us.
We do our best to accomplish with our guests arrival time, unfortunately, due to high occupancy during summer season, we cannot guarantee check in before 3PM.
Our housekeeping gave priority to your room cleaning and you were able to check in before 3PM.
I hope you enjoy your stay.
Best regards,
Florencia De Silvio
Front Desk Manager
The suites concept is ideal if you are travelling with your child/children. Located in a quiet part of town, qute near the Camp Nou stadium.
Rooms were well furnished and breakfast was an extensive buffet.
Had an amazing time here, the staff was very hospitable, the suites are very spacious in retrospect of European standards. The restaurant offering was splendid!
Will be back!
The only difficulty was getting a taxi online, I would recommend to ask the reception to order for you to spare yourself some time!
The room is quiet large, clean and modern. I love their suite interior. The huge sliding door between bed and sitting area is really great and useful. It is in the middle of residential area and quiet but pretty close to the subway station. Very convenient. Staffs are kind and friendly. I’m very satisfied overall.
We would give this hotel a 3.5 if there was the option to do so.
Room
Staff is super friendly. Room was huge, almost too big where space was wasted such as the room with just a coffee machine and mini fridge which sadly was just a mini bar and was not usable for personal food if you are there for several days as we were. The balcony was a decent size as well but there was only one chair and no table and the view was directly into apartments/other hotel rooms. The chair was also quite dirty. The bed was fine, but I wish it was more comfortable. My biggest complaint is the noise level. We could hear dogs barking nightly and people in the streets. The worst part was whoever was staying above us. At 11pm and later each night it sounded as if they were rearranging the room and/or doing construction. At one point we heard a very loud noise that sounded like a power drill at 11:30pm. After just watching Jeffry Dahmer, I was a bit worried. Luckily we were able to sleep through all of this, it was just not ideal. Only other complaint is that the only English channel on the TV was CNN news which got old for 4 days.
Restaurant
The restaurant itself was fine. Breakfast was a big buffet with a delicious spanish omelet. However, for the price we only did one day as we deemed getting a slice of that omelet not worth it. For lunch/dinner they had plenty of options which, again, were fine if you’re exhausted and don’t feel like going to town. Again, the prices were a bit high for the quality of food. Drinks here are nice though and would recommend it for those.
Location
There were a few restaurants within 10 mins walking from the hotel. We attempted to go to 2 of them but one was closed for the break between lunch and dinner and one was completely booked with reservations. We spent the rest of our time going into town for food and never tried anything near the hotel.
Dear guest,
First of all, we really appreciate your feedback as it will help us to improve our service and provide better experiences.
Thank you very much for your kind words about the staff, we will share your feedback with all of them :)
As per the style and furniture of the room, our rooms are all Junior Suite which they're bigger than other hotel rooms. Usually, we just put one chair in the balconies but in case you want 2, feel free to contact reception and we will provide one extra for you.
About the noise issue, we apologise about it and we will investigate where the noise came from to fix it and avoid bothering future guests.
Thank you for your comments of the Restaurant, we will share as well with the Director about the high price of the dishes and options.
About the location, we are in a residential area with several options of restaurants around and with the metro really near to go to downtown so that makes easier to move in the city. Next time if you want, we can provide different options and book them for you.
Hope we have the chance to welcome you again at the hotel and offer you the service you deserve.
Have a lovely week ahead,
Reservations Manager
