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Craig P
Dubai, United Arab Emirates

Do not stay! Dodgy set up

Reviewed Jul 7, 2021via mobile
According to the receptionist, there are private apartments in the ‘hotel’ that can do what they want - and make as much noise as they like. Unfortunately we were below one that was doing major maintenance. This, along with the general basic nature of the apartments (kitchenette with no sink, plates or cutlery, apartment generally grubby), we cannot recommend anyone stay there!
Found out later that the hotel knew this maintenance was scheduled, and still put us (with an 11 month child) in it. Really disappointing.
Date of stay: July 2021
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Belén Mas, General Manager at AC Hotel by Marriott Victoria Suites, responded to this review
Responded Jul 8, 2021
Dear valued customer,

Thank you for taking the time giving us your feedback, it is extremely valuable for us.

At this property we have hotel rooms and also there are private apartments that are not part of the hotel.
At this moment we have one private apartment that start with the renovation this week, with the respective authorization. Per local regulations, they can work from 08 AM until 08 PM, but for respecting our guests, we request them to start at 09 AM.
As we do not coordinate the works, we did not have the confirmation that they were starting this week. We still have a room at disposal if you want to change until the end of your stay.

We do not have all the hotel rooms equipped with kitchenette. We assign them upon request and availability.

Our apologies for the inconvenience with this stay and we hope to host you again very soon.

Best regards,
Florencia De Silvio
Front Desk Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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22 - 27 of 447 reviews
Reviewed August 24, 2020

We stayed here for three months in 1986. It has improved!!
Nice cheerful friendly reception.
Room was clean and in good condition.
Hotel is very well located for everything, by public transport or walking.
We decided to have breakfast in our room, nespresso machine and plenty of capsules. Good amount of food.
FOr the rate we paid, it was good value (100€ inc bfast)

Date of stay: July 2020
    • Value
    • Sleep Quality
    • Service
2  Thank grumpy554
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 18, 2020 via mobile

We enjoyed our stay at this hotel. We stayed in a spacious, very clean, family suite. The staff is welcoming, professional and helpful. Our only hiccup was that the WiFi in our room (109) was not fast enough for streaming. We had our own supplemental WiFi and we therefore did not ask for assistance with it. We love this quiet but convenient area of Barcelona and look forward to staying at this hotel again.

Date of stay: July 2020
Trip type: Travelled with family
3  Thank TimeToTravel365
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 14, 2020

I love this hotel and have been coming to it for the past 4 and half years on my trips to Barcelona. It is in quiet neighborhood, with lots of nice restaurants near by, as well the hotel restaurant.
As my main reason is business and often stay more then a week, the extra space works great, but the internet service is just horrible. If I have to take a conf call at night and don't want to stay in the office, is like missing the call. Just tried it again last night and the internet service was horrible, continuing to be horrible in the morning. They have free service for Marriott members, but it is like not existing, unless you are not looking to do casual surfing.

Date of stay: January 2020
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank Dean B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 24, 2019 via mobile

We are still at the hotel. Booked for 11 nights over Christmas period.
My opinion is that a bit of renovation is long overdue...
Very disappointed that actually using the kitchenette (main reason for booking) requires extra charge - “about €15”per day.
My opinion is that this is misrepresentation as nowhere this is mentioned during booking. I realise that I am not staying at self catering accommodation, but to pay 10% more to use a kitchen that is shown on all photos is a bit too much in my opinion

Date of stay: December 2019
Trip type: Travelled as a couple
1  Thank Roumen G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
acvictoriasuites, General Manager at AC Hotel by Marriott Victoria Suites, responded to this reviewResponded December 25, 2019

Dear Guest,

First of all, I would like to thank you for your loyalty and thank you very much for your time. I assure you that your comments are very important to us.

The use of kitchennettte has an extra daily fee and just a few Junior Suites has a small Kitchen.
The extra fee is informed in all the rooms that have kitchennete and it is only applied if the guest requested it.

The Hotel could provide dishes, post, pans and full clutery but ther is an extra cost that goes from 10€ to 15 € per day.
I am sorry to see that you are disappointed on this issue.
The hotel will bring to your room a microwave free of charge for you. Also we will be happy to provide the utensils incase you need it.
I apreciate yopur feedack and we will work hard in order to make your saty mor comfortable.
I remain at your disposal,
Thank you,
Sincerely

Andrea Garrido Montaner


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 24, 2019

It lived up to it's ratings on Trip Advisor. Nice hotel with suite-sitting room/bedroom with divider. Balcony for each rooms. A bit dated in some room aspects. The tub/shower combo was a bit funky to operate. Nice restaurant and bar. Nice friendly service personnel. Spent three day and enjoyed. Not city center but public transportation nearby made it easy to reach all locations.

Date of stay: November 2019
    • Value
    • Location
    • Service
2  Thank Robert J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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