There are better hotels in Barcelona. Especially for the price. The rooms were small and dated. Staff interactions are generally not as pleasant as i would have hoped for. Further their internet connection is purposely slowed down to make you have to put Hase a fast wifi package for an additional 7 eur per night. When spending 300 a night that feels cheap. The executive rooms and lounge are small and not really inviting. In short a stay which i will not repeat.
Dear Maradiamond_Hilton,
Thank you for your feedback.
I am sad we were not up to your expectation during your stay with us.
I take good note of your comments that will help us to focus on areas of improvement.
Together with my Team we will work hard to improve our services
Kind Regards
Antonio Ruano
General manager
This hotel is clean, the features are good and the staff have a lot of languages between them. The breakfast is very good, but get in the line for the coffee machine as fast as you can as it’s a bit slow. If you’re just arriving in Spain, there’s a helpful Vodafone outlet 50m away if you need local eSim.
Dear Scott B,
Thank you very much for your score and comments.
Your kind words will be shared with the Team.
We take good note on your comments about the coffee machine.
Together with our purchasing department and F&B manager we will look after options to optimize that area.
Looking forward welcoming you back to our Hilton Barcelona
Hilton Barcelona Team
This is not a good example of Hilton hospitality. The hotel is small, dated, noisy, crowded and the rooms are super small, even for European standards.
The overall maintenance is also lacking. There are dirty carpets, dusty surfaces and peeling paint. This would be ok if one was paying 1 star prices…
Breakfast was nothing to write home about. The food at the hotel was not very good.
I think this hotel is a total missed opportunity for a lovely city like Barcelona.
Would not stay at this hotel again.
Dear Trekker2020,
Thank you for your comments and evaluation.
We are saddened to hear we were not able to make your stay with us comfortable and relaxing.
We thank you for your feedback on the feeling of our carpets and the areas where we will focus to improve.
We understand your point of view and hope to have the opportunity, in a not distant future to show you our improvements.
Kind Regards
Antonio Ruano
General Manager
Very disappointing. Room & carpets throughout the hotel were filthy. Bartender was seen washing himself in the bar sink and used bar towel to dry himself and used same towel to clean bar. A/C in room didn't work, reported it, and repair attempt was unsuccessful. No offer for room change. Requested glass of ice - was given paper cup with two cubes. Bed very uncomfortable. Will never stay again nor recommend to anyone. Staff not very friendly.
Dear Frraji2023,
Thank you for your detailed comments and for your evaluation.
Certainly, I am disappointing we were not able to be up to your expectations and your experience with us was far from what we work and want for our guest.
I appreciate your constructive feedback that is helping us to take the appropriate measures and actions to improve our Team and services.
I will personally will follow up on every of your comments and together with our HoD proceed to improve
Thanking you once more
Kind Regards
Antonio Ruano
General Manager
Pro
- friendly staff
- prices in bar moderate
Con
- windows can’t be opened in rooms
- very bad: no tea/coffee making facilities in room… is this a 5-star hotel?
- mini bar empty
- bathroom ceiling damaged
- no shower, just a bathtub
- hotel is not near city center
- hotel can be mixed up with Hilton Diagonal Mar… which is 25 minutes away by car! Please make sure to instruct your taxi driver correctly.
Dear Obrock
We sincerely appreciate your detail feedback and we're very sorry we were not able to make you feel completely at ease
Thank you for your kind words on our Team, They will be shared as It means a lot to all of us.
We have taken your comments under consideration as we continually work to improve our guest experience as a 4* Superior Hotel.
Indeed, our engineering Team is working to improve our rooms based on your comments.
Sadly, structural changes, as the windows, are out of our hand and need a longer and more accurate planning.
On another hand, please lets us know, during the reservation process or at check in time, your preferences about the specifics of the rooms you prefer. We are always happy to accommodate them, always based on availability.
Our Hilton Barcelona is located in the beautiful Les Corts neighborhood, just walking distance from Camp Nou. Our area is surrounded by all kind of public transportation that allows you to be at the city center in 10 minutes meanwhile, when coming back to the hotel, you can feel at ease out of the crowds
Thank you once more for your detailed feedback that is helping us to improve our services.
We hope to have the opportunity to welcome you back.
Kind Regards
Hilton Diagonal Team
