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Christine B
Chessington, United Kingdom

Very comfortable stay

Reviewed May 13, 2022
We redeemed some Hilton Honors points for an Executive room here and checked in online to pick room 502 with access to the Executive Lounge on the fourth floor via stairs. It was a small room overlooking the park with trees in front of the window. The décor was smart if a bit dated. There was a huge and comfortable bed, a desk, tv, fridge, kettle. The wardrobe / fridge were behind a neat sliding glass door. There were lots of sockets including a UK one, but no USBs. The only slight quirk was that the safe in the wardrobe wasn't connected to anything, so you could just carry it away!
The bathroom was small but had a big bath with a shower over, and a bidet. The heated towel rail didn’t work and there were no bathrobes. The Crabtree & Evelyn toiletries were replenished daily.
The location is not ideal if you want to be in the centre, but it has good links by metro and bus to the main sights in Barcelona and lots of shopping nearby.
The lifts struggle to cope with demand - there are only three in a big hotel.
The Executive Lounge has two distinct areas, one set out for eating and one with more comfortable chairs: there is free wine, beer and snacks from 6-8 pm. The service wasn't as good as other lounges we have been to: for example, they told a woman at 8:10pm that she couldn’t have any water as the lounge closed at 8pm.
We had breakfast in the restaurant: a large buffet with hot bacon, sausage, eggs and hash browns. It was very good, but best to get down early as it gets busy.
Date of stay: May 2022
Value
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Service
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Reviews (2,687)
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Reviewed May 8, 2022 via mobile

Highly recommend this hotel apart from breakfast! We had breakfast the first day but for the rest we went to Starbucks which is next door. Staff who we interacted with at the front desk and at the bar were very helpful and pleasant. The hotel is in a very good location, 5 min walk to the metro and the line takes you to las rambla in about 10minutes. There are sightseeing bus stops for 2 different companies, again within a few mins walk from the hotel. I would stay here again.

Date of stay: May 2022
Trip type: Travelled with family
Thank D2759DCdaniel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 5, 2022 via mobile

This Hilton was home base for a couple nights after disembarking from a cruise. It’s on a busy thoroughfare but quiet neighborhood at night. Restaurants are easily accessible in this business focused neighborhood.

Shopping, metro station and can Transportaion is easily accessible.

The other major Hilton in Barcelona is also on Avenue Diagonal so make sure
If you are taking a cab to provide the correct address.

Staff is friendly professional and multilingual.

Room tip: Check the address if taking a can to the hotel. There is another Hilton on the other end of Avenue Diagonal.
Date of stay: May 2022
Trip type: Travelled as a couple
Thank Brando62
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 2, 2022

I stayed 3 nights at the Hilton Hotel in Barcelona, ​​thinking I was choosing and paying for a expensive, but a safe hotel, but I was completely wrong!

I had heard several times that Barcelona is a very dangerous city, with many rogues, pickpockets, but I really thought I was safe inside a Hilton!!!

I was checking out at the Holtel, when a person distracted me by taking my attention over a headset, while on the other side there was a thief stealing from me. It was a matter of seconds, and it took a moment to realize what was happening.

When I went to the front desk of the hotel to tell about what had happened, they said to my astonishment that the hotel lobby was a public place, and obviously there was nothing they could do!! What really surprised me the most, was knowing that this type of theft must be frequent in Barcelona, ​​and that there were no cameras or security guards in the hotel lobby!!!

At the end, in short, I got a negative balance of 3,800 EUR, and at least they returned our passports [they threw them on the floor, thefts with some kind of ethic (sarcasm)].

What made me nervous and disappointed the most was knowing that this type of theft is frequent, and that even inside a Hilton, nothing, absolutely nothing is done to keep you safe! IN SUMMARY: IF YOU GO TO BARCELONA, BE VERY CAREFUL, BECAUSE THERE ARE A LOT OF THIEVES, AND MOST IMPORTANTLY, DO NOT STAY AT THE HILTON, BECAUSE THERE IS NO GENUINE CONCERN FOR YOUR SAFETY, AFTER ALL, THE LOBBY OF THIS HOTEL IS A PUBLIC SPACE IN WHICH IT CAN BE DONE ANY KIND OF THING WITHOUT RESPONSIBILITY!!!

Date of stay: April 2022
    • Sleep Quality
    • Cleanliness
    • Service
5  Thank EduardoAbud
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 19, 2022

I have visited this hotel for many years. This time i was on the 10th floor-- bathrooms have been upgraded - a great view and a comfortable bed with sufficient space.
On arrival, the front desk staff was most welcoming.
Breakfast was really good with very attentive staff.
The hotel looked really clean throughout.
HOWEVER !
The Executive Lounge food was so disappointing- clearly, much of it was prepared hours in advance. Who wants great big dried bread sandwiches at 18h.
The WHITE wine was not good while the Red was fine..
The lady in charge of the lounge was most pleasant.
I really felt welcomed as a Diamond member and will return and recommend it.

Date of stay: March 2022
    • Value
    • Location
    • Service
1  Thank IRELANDSMAN
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 18, 2022

We stayed at this Hilton back in 2019 and I'm happy to report that the hotel is just as good as it was back then. The rooms are comfortable and fairly large for Europe. The staff was friendly and efficient. Breakfast was great, with an extensive buffet! The executive lounge has, happily, reopened. The food selection wasn't as good as it was last time, but it was still good and a nice start to the evening. No real complaints about this hotel. It's a solid Hilton for sure.

Date of stay: April 2022
    • Location
    • Sleep Quality
    • Service
Thank CBUSTRVLR93
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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