The bones of the hotel are acceptable; The service is lacking in all forms and shapes.

All staff seems very uninterested, robotic and not caring about guests nor their job. Service is reactive and passive - not proactive and active. We sent a complaint halfway expressing our experiences so far and nothing changed to date.

Our room has not been serviced to basic housekeeping standards for one single day - glasses and cups are not taken away, not cleaned, no water and/or coffee is replenished; no turndown has been offered (even though the room besides us has) room wasn't serviced on four days prior to 15:00; that timing alone isn't acceptable....

Food quality in the lounge is very poor as is general upkeep of the executive lounge area: nobody really gets super excited about lukewarm tortillas, soft semi-cold croquettes or bacalao balls or super tiny sandwiches with leftover jamon from the breakfast buffet. Lounge staff on duty doesn't do anything more than asking for your room number upon entering - no question of how your stay is, if you need any help, or follow up on complaints. Tables stay dirty too long, basically. Nobody really seems to care either; just that promptly at 20:00 everything is taken out without any warning, fridges are closed and staff leaves… Wow…
Not once has the doorman greeted us upon entering or exiting the property, not once was the door opened (or held) either; upon breakfast check-in there isn't an inquiry of how one has slept - or how the day was, there isn't anyone walking around to replenish coffee, tea, juice, or whatever; plates and tables are cleaned systematically. Really on our sixth night here, we shouldn't need to tell the attendant in what room we are - or perhaps we should? but this is not the level we expect of a Hilton as a tip-tier elite member.
The right elevator has issues scanning the cardkey, and upon several occasions one has to return - of course the reception always pretends it is either "the guest fault" or the "key fault" - even though on one night upon arriving all four parties trying to enter the elevator needed to report to the front desk...
There seems to be an overall mismatch in what the hotel can be or should be giving the name and what the owner/operator wants to do. At present it is an uninspired accommodation that one won't return to anytime soon.

Outstanding! Excellent location, service, cleanliness, hospitality of staff, variety and quality of food. Checkin and checkout was easy via the Hilton Honors mobile app. All of us enjoyed the stay. Would definitely stay again.

The Room was mediocre and small, but sufficient. As Hilton diamond members we were expecting better. However, The location is great, easy access to train and shopping. Easy walk to the soccer stadium. The food at the hotel was excellent and the bartender Toni was great. Staff were friendly and helpful. Check in was easy and most staff members spoke very good English. Overall great location, great staff, mediocre room.