I did not want to be in the heart of Barcelona where the living space and noise will be an issue.
Acto has spacious sleeping/living space, clean and newly renovated. I love the bathroom.
Friendly staff, great cleaning service.
You have to try to go for their breakfast,
It was a comfortable city home away from home.
Pros:
- central place, ideal to visit the city
- style of the rooms and common areas. The interior designer had good ideas
Cons:
- fridge in the room not working
- room without double bed, two splitter beds, even if it was specified in the booking
- not clean, dirty clothes of previous customers were found in the room
- lost a hat in the hotel: the staff didn't seem supporting
- rudeness of a member the staff:
the last day, our return flight was moved vey late at night. Between 7-8 November.
We were thinking to book a room for some hours, but in the morning of the checkout we kindly spoke with the receptionist and found a solution.
We could deposit our luggage, staying out during the day, coming back after dinner, rest a bit in the living room of the hotel (just sitting on the sofa) and finally go at the airport with our luggage.
Alright, after dinner we came to the hotel, and spoke with another receptionist. We were going to wait a bit in the living room and then finally going to the airport,
very kind and no probs.
After a moment a new receptionist came in the living room, we were quiet and sat on the sofa, making no noise. The staff member began to shout against us and aggressively telling us to go away. He even turned off the lights, slammed the door of the room, we couldn't even take our luggages!
We stayed calm, but he followed with his anger. Finally he reopened the door, we got our luggage and get out of the hotel.
I would recommend the manager of the hotel to take action against this member of the reception, very rude and aggressive. He cannot work in a hotel for tourists. At limit of legality.
Dear Zan_to_9,
Thank you for posting a review. We are sorry to hear that your stay was less than satisfying due to the cleanliness of the room, and the service you received from a member of hotel staff on your check out date due to a misunderstanding about the time of use of the living room: Guests can use the living room for all the day but not to spend the night in the sofa.
Providing our guests with a comfortable and relaxing experience is of extreme importance to us and we are sorry if we may have missed the mark. Your feedback is highly appreciated as it helps us facilitate all the necessary improvements to provide an outstanding service. We hope that you will reconsider and give us another chance to provide you an experience that is truly excellent in all aspects.
Regards
Wonderful rooms very clean and comfortable staff very helpful and we had the option to leave our luggage in safety locker as our flight was early and in the meantime we could go around the beautiful Barcelona ♥️♥️and will recommend you for sure ♥️♥️♥️ 5☆
I stayed at Acta Splendid Hotel in September 2021, with some of my friends. Accommodation is located close to a metro station, at a great neighbourhood, without noise and is totally safe to walk around during the nighttime.
All of us were extremely satisfied with our room. It was super clean, aesthetically pleasing and renovated. Size of the bathroom was also amazing. In the room we had a safety box, a working space/ surface and one coffee machine.
Breakfast offered was tasty. There was a variety of salty and sweet foods. I need to mention that the lady responsible for the breakfast does a great job regarding the COVID-19 health and safety measures.
Lastly, Acta Splendid has also luggage lockers and guests of the hotel are able to store their suitcases without any charges.
Stayed in Acta Splendid last summer. Good room, excellet breakfast (but paid separetely). Reception crew has a good supporting in Spanish and English. One complain was the taxi driver they suggested when I left the hotel, really bad experience.
