I stayed here in October 2019 - I had never been to Barcelona before. My wife and I & 2 daughters had a great stay. We booked a family room which was huge. We were very pleased with all aspects of the hotel: staff very friendly, excellent location. There was an ample choice at breakfast with nice coffee. Wouldn’t hesitate to recommend this hotel, and would definitely come back here when revisiting Barcelona.
We’ve just got back from our city break and are absolutely gutted to be back home! This hotel makes you feel welcome the minute you walk in. Paul was so welcoming and went above and beyond to help us with transport, directions, anything we wanted; he is an asset to the hotel. The rooms are modern and a fair size for the amount of time you spend in them, the shower was amazing and better than my one at home! For me personally, I wouldn’t have the breakfast as there is not much selection, however you are so close to shops/restaurants that you’ll never be short of places to go to. You are easily within walking distance to Plaça de Catalunya and la Rambla, as well as the gothic quarter, which we explored all by foot. There are so many restaurants, shops and beautiful architecture to see, the hop on buses are regular and allow you to see it all. On our last day, the hotel were very accommodating and have lockers to hold your luggage until your flight which was so helpful; there’s also a lovely shower so you can freshen up. Overall, we had the best experience and I wouldn’t change a thing. Thank you so much, see you again!
We chose this hotel for our annual trip to Barcelona which this year was for 9 nights. The hotel is immaculately presented and in an ideal location. On arrival the staff couldn't have been more welcoming - no issue at all there.
The big problem is the poor sound insulation in the building. Every night there was a lot of noise from other parts of the hotel which interupted our sleep. On the final night there were some other guests making a lot of noise all night and on our 6.00am check out we reported it. In fairness the member of staff we dealt with was very apologetic (to the point where he said if it continued that night the police would be called) but it has made us question whether we would stay there again. We could have complained every day about the noise but then it impactson enjoyment of the trip.
Another issue was that one of our son's Birkenstock sandals went missing from the room on the third day. This was reported to reception and chased up with them several times during our stay but staff didn't seem overly interested in agreeing a solution. The monetary value of one sandal is very little but would the same attitude be evident if it was an expensive watch that had gone missing? We were very disappointed but, again, didn't overly pursue the matter as it would have impacted on our enjoyment of the trip.
Now that we are home I would be interested to hear the hotel's thoughts on the points raised. We really liked the hotel and full marks goes for the welcome, presentation, decor, cleanliness - all are 10/10. It is just let down by the noise and something going missing. A real shame.
I checked and reserved this hotel by booking.com. But when I arrived to hotel, I shocked. Because the room was looking more bigger and comfortable. But our room was so so small and there was no window. :( it is so bad situation and atmosphere. Anyway. We paid extra for breakfast. Breakfast was good and chef (she) was very friendly and keep smiling. She is more friendly and cute than Reception staff.!
Dear HlyKcbs,
Thank you very much for taking the time to share detailed feedback with us.
we are pleased to hear you enjoy our breakfast and our staff as well.
It is disappoiting to learn that your experience wasn´t as good as expected.
We apologize for the room size. However, the rooms are in keeping with the rules for 3 stars hotels in town.
We look forward to welcoming you soon again.
Best regrds,
Rodrigo.
Myself and my daughter stayed at Hotel Acta Splendid for one night, on our recent weekend away to Barcelona.
To say we were happy with our room would be an understatement.
We arrived at the airport and took a train to the hotel. Unfortunately, we had quite a long walk from the station, but this was completely our own fault. We since discovered that there were many quicker options and the hotel is very well connected.
With Las Ramblas just a short 5-10 minute walk away (with train stations either end) we were situated in the perfect location and soon found our way around.
I travelled with my daughter and we felt safe for the duration of our stay. We had been warned about pickpockets on las Ramblas, however, we originate from London and are used to remaining vigilant. I’m pleased to say we had no issues or felt threatened in any way. Even late at night.
Back to our room... We had originally booked for 3 people, however my mum was unable to come on the trip with us. Our room was amazing! We were on the 3rd floor and had a private bathroom consisting of 2 wash basins, a bath, toilet and a bidet. It was super clean and very large and we had soap, tissues, and even shoe cleaning sponges. The bedroom area lead off a short hallway and we had 2 single beds (pushed together) in front of us, and 2 single beds across the other side of the room. We had a safe, a coffee machine and a fridge. There was also a bottle opener in the fridge and a bottle of wine left in the hallway (which we didn’t drink as were were not sure if this were free of charge.) The only downside of our room was that it had no windows opening to the outside, but this didn’t concern us for such a short stay.
We slept well, and there was no noise from the street or guests/employees and woke the next morning to check out. On check out we had to pay a very small city charge - Less than €2 and asked if we could store our bags. We were both surprised to find that there was no charge for this. We were shown to a room containing lockers and were able to input our own code, to lock our bags securely. This room was then also locked. I’ve never stayed at a hotel where this service is offered freely.
The staff at the hotel were lovely. Embarrassingly, neither myself or my daughter know much Spanish, but we were greeted and spoken to without any judgement.
We loved Barcelona and we plan to visit again, for longer next time. Hotel Acta Splendid will definitely be our first choice of hotel when we do.
Dear LouiseV23,
Thank you for your nice review of your recent weekend break in our hotel acta Splendid in Barcelona.
We are so glad that you enjoyed your time with us.
Your recommendation is much appreciated and we are very much looking forward to welcoming you back for a future stay with us.
Regards
Sihem Jouini
