We chose this hotel for our annual trip to Barcelona which this year was for 9 nights. The hotel is immaculately presented and in an ideal location. On arrival the staff couldn't have been more welcoming - no issue at all there.
The big problem is the poor sound insulation in the building. Every night there was a lot of noise from other parts of the hotel which interupted our sleep. On the final night there were some other guests making a lot of noise all night and on our 6.00am check out we reported it. In fairness the member of staff we dealt with was very apologetic (to the point where he said if it continued that night the police would be called) but it has made us question whether we would stay there again. We could have complained every day about the noise but then it impactson enjoyment of the trip.
Another issue was that one of our son's Birkenstock sandals went missing from the room on the third day. This was reported to reception and chased up with them several times during our stay but staff didn't seem overly interested in agreeing a solution. The monetary value of one sandal is very little but would the same attitude be evident if it was an expensive watch that had gone missing? We were very disappointed but, again, didn't overly pursue the matter as it would have impacted on our enjoyment of the trip.
Now that we are home I would be interested to hear the hotel's thoughts on the points raised. We really liked the hotel and full marks goes for the welcome, presentation, decor, cleanliness - all are 10/10. It is just let down by the noise and something going missing. A real shame.