Clean room, very god location. Rooftop is pretty nice as well. Central location so on the weekend late at night you can hear some yelling from passerby’s. Also one of the many churches nearby has a bell that rings every half hour. Only during the day though. Most days I found it added to the charm of the city.
Thank you very much for choosing Citadines Ramblas for your stay in Barcelona. I am delighted to learn that your overall experience was satisfied with your recent stay with us and that you enjoyed the central location of our property in the heart of the city. Yours sincerely
Very pleasant stay. Not the most luxurious hotel but everything was more than acceptable and clean. Very central location and it was very nice to have the basic kitchen facilities. The rooftop terrasse was also nice.
Would definitely recommend!
Thank you very much for your nice comments and great score. We are delighted to learn that you enjoyed your stay with us, thank you to choosing Citadines Ramblas for your visit. Best Regards
I checked in on 27th December with my wife and child to celebrate my wife's birthday.
The check in process was smooth and the lady was professional .
After a few hours of checking in, our toilet flush was running water continuously and malfunctioning. I made a call in the evening to the reception who said he was alone and could not help me. I asked him how was my family to sleep through the noise, to which he replied its not even a problem and he could sleep through the noise and so should my family. After pleading he said there's nothing that could be done today and can only be fixed next morning. It was fixed next day.
The next day, after returning home at about 5pm we were shocked to hear HEAVY drilling right above our room. After a disturbed night due to the noise of the flush we wanted to sleep and rest so i called the reception askimg them to PAUSE the work just for half hour my child could sleep but they bluntly refused saying its outsourced workers and they can't intervene. How can anyone be so not understanding to just pause work for sometime.
On our 3rd day morning, the workers were back outside 9am and I requested them personally to start a little later so we could be in peace till we left our room by 10.30am.
PROS : Room is spacious
Very good Location
CONS: No cleaning service unless booked for 7days. We were not aware.
Your used and clean towels need to be dropped and picked from the reception.
I am truly sorry to hear about your unpleasant experience with the noise. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies.
In our concept as Apart’hotel weekly cleaning service is included for stays more than 6 nights. Extra cleaning service is available on demand with extra charges. This information is available on the websites; however, I am sorry for the misunderstanding. I would like to assure you that I will remind our staff, to ensure that they receive the necessary training to perform a much better role moving forward to avoid a recurrence of this incident.
Unfortunately, there is no way of recreating the past or reversing your experience during your stay. However, I can assure you that we value your feedback, and your feedback will be utilised to improve our service and communication.Once again, please accept our apologies.Yours sincerely,
Room size adequate for a couple staying 3 days. Plenty of storage space for clothing. With the added facilities of an Ironing board and Iron, hairdryer and a safety deposit box in room (which sometimes comes with a local charge). Kitchen facilities were ideal if you required to cook during your stay, with an oven, hob, toaster, kettle and all cutlery, plates etc too. Bathroom is a decent size and good lighting. Walk in shower itself was a good size but shower itself would have been better with more "power" and we always had hot water when required. There was Aircon available, but as we visited in December, there was no requirement for us to use it. The overall atmosphere of the Citadines was very relaxed and chilled, with plenty of open, community space. It is well decorated in a colourful, modern, minimalist style, which adds to the feeling of relaxation. We never ate breakfast at Citadines, so can't comment on it but the free gratis Tea and Coffee facilities in reception area was a nice little touch. Although our interaction with the staff was very limited during our stay, those times we did speak or contact them, we were dealt with very profesionally, politely, always with a smile and with great helpfullness, be it from reception, housekeepers or door staff. Location wise, the Citadines is located on Las Ramblas itself, which is obviously extremely busy. We had very, very little noise pollution, other than the sound of bells from the nearby Church/Clock Tower and the odd car horn but no loud music or traffic noise, however, we must point out our room was at the rear of the hotel and not overlooking Las Ramblas itself. This was our first visit to Barca and would like to return, in the not too distant future. If we do, we would possibly look to book an hotel more towards the Gothic area, only for walking difficulties due to medical reasons, however we would not hesitate to recommend the Citadines as a perfect stay, to any of our friends and family who were thinking of heading to Barca.
Thank you very much for your nice comments and great score. We are delighted to learn that you enjoyed your stay with us, thank you to choosing Citadines Ramblas for your visit. Best Regards
First it is not a hotel. It is a hotel apartments. They don't clean tour room unless you are staying for more than 6 nights. Don't supply you with coffee nor water. Very bad service and even not clean bed sheets.
Only it's location is good rather than that I don't recommend this place.
Thank you very much for taking time sending us your feedback. In our concept as Apart’hotel weekly cleaning service is included for stays more than 6 nights. Extra cleaning service is available on demand with extra charges. This information is available on the websites; however, I am sorry for the misunderstanding. I would like to assure you that I will remind our staff, to ensure that they receive the necessary training to perform a much better role moving forward to avoid a recurrence of this incident. We hope to be able to welcome you again and have another opportunity to serve your better. Once again, thank you for your valued feedback. Kind regards. M Duran
