Its a good Hotel not far away from downtown, if you like to walk you need 25 minutes or you take a taxi and for few Euros you´r then there. Rooms a clean as all other Mercure Hotels I have been, Breakfast has everithing you need the time is perfect when you travel with Kids, missing in rooms is a water cooker but on reception you will get one. Great personal always friendly and try to help. I will be there again for my next travel
Dear Thomas,
We very much appreciate your comments regarding your stay at the Mercure Barcelona Condor.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, we look forward to welcome you back very soon!
We enjoyed staying at the Mercure Condor. We had 2 rooms and both were serviced well. Staff are friendly and helpful. Nuria at reception always has a smile. Breakfast is value for money. Overall a very pleasant experience
Dear Guest,
We very much appreciate your comments regarding your stay at the Mercure Barcelona Condor.
We are delighted to read that you enjoyed your stay at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.
Thank you for your kind feedback, and we hope to see you again soon for another great journey with us.
Happy New Year!
Very clean very comfortable excellent customer service. We couldn’t get enough and very accessible to all the see to spots❤️ The coffee machine at the reception is the charm❤️❤️❤️
We couldn’t get enough . Supermarket for amenities was nearby. Also metro station was 2 min walk.
We appreciate your comments about your stay at the new Mercure Barcelona Condor hotel. We are sure that your comment will be of great help to our team, as we strive to improve our services every day. Thanks again for sharing your experience with us.
I'm a member of Le Club Accor Hotels. I have Silver Card.
Despite this fact:
1. The hotel didn't grant my request related to quiet room allocation. I received the room on the first floor with big noise (street noise) outside the window. Similar request was granted in many hotels out of AccorHotels. In AccorHotels such situation happened at the first time !!! During check in the woman at the reception told me that my room has quiet location. SHE WAS LYING!
2. The hotel didn't grant my request concerning leaving the postcard to send it. This situation happened at the first time too.
3. During making the reservation I was using 6000 points Rewards (accordingly the rules in this scope applicable in AccorHotels) and that enabled me not to pay 120 Euro (following the rules mentioned above). I prepaid the remaining part of the amount. The hotel wasn't take points from my Accor account directly after reservation. Before check out in the hotel the problem arose, because the receptionist thought that I should pay mentioned above 120 Euro. Se showed it total lack of knowledge of the rules in force in AccorHotels. I told her that I wouldn't pay this sum, because I acted in accordance with the rules in AccorHotels and hotel's duty is to take 6000 points form my Accor account. After returning home I contacted with Customer Service Accor. Employees of this service agreed withe the hotel that hotel will "burn" these 6000 points. I received security codes for this purpose and I sended them to the hotel. Unfortunately the hotel "burned" just 2000 points so far (3 weeks after returning). They didn't "burn" 4000 points. I am asking: is it so hard? Whether they can't or don't want to do it? Mayby is a form of intentional action by hotel????!!!!!!!!
I suggest to you: AVOID THIS HOTEL!
Mercure Barcelona Condor = lies, arrogance, disregard.
Dear M. Radoslaw,
First of all, we would like to thank you for taking the time to tell us about your experience at the Mercure Barcelona Condor. We are very sorry to hear that your experience did not meet your expectations, and present you our sincerest apologies.
Rest assured that in Mercure, we are working everyday to provide a great service experience for every customer, therefore your feedback is very important to us.
We are very sorry about the confusion regarding your points, it is indeed unusual to face this kind of situation.
As you booked your reservation using your points, unfortunately they never arrived to our system, that´s why we had to burn them manually. Ir order to do, if we wanted to burn them at once, the system had to send you a security number. As we didn´t receive at time the code, we had to charge separately one voucher of 2000 points at the time.
Everything is know fixed but we do understand your deception, kindly accept 1700 courtesy points on your loyalty card as part of our apologies.
Once again, we appreciate you sharing your concerns, and hope to have the opportunity to welcome you back soon to be able to change this taste of experience.
Sincerely,
Good lacalization, but it does not seems like a Mercury. It is much more an Ibis. Nothing at all to eat, except in breakfast. Only one person in reception, some times there is no one.
The recptionist does not have any patience. They are not polite.
Cleaning is acceptible.
We appreciate your comments about your stay at the new Mercure Barcelona Condor hotel and apologize for any inconvenience you may have experienced during your stay at the new hotel. We are sure that your comment will be of great help to our team, as we strive to improve our services every day. Thanks again for sharing your experience with us.
