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Denise E
Calgary, Canada

Would Not Return

Reviewed Nov 15, 2023via mobile
I booked an 8 night stay using points and maybe that was a mistake. Our room was small and hot. Despite manually lowering the temperature, it never moved off 22 degrees (but felt warmer than that). Opening the window offered no relief at all. Our bar fridge didn’t work and when mentioned to the young woman at the front desk she told us “it’s not supposed to be cold, only cooler than warm temperature because it’s just a bar fridge”. Really? Our bar fridge at home makes ICE on the top shelf! Needless to say, the milk we bought for morning coffee (because none is provided in the lounge/coffee area) went sour immediately. We forgot to bring a corkscrew for a bottle of wine in our room and of course one was not supplied in our room either. We also had the misfortune of having a room on the 3rd floor that apparently faces a nightclub. The noise on Halloween night began shortly after midnight and raged on until almost 6:30 a.m. We had NO sleep at all. None. Unfortunately the street noise from the nightclub was very apparent on Friday and Saturday night as well. Ear plugs were of no help in these situations. To top it all off, whatever is used to clean in this hotel is very powerful. It felt like it was burning my sinuses and eyes. The staff use it in the morning while we were trying to relax and have coffee which was highly irritating. Should the cleaning duties not be completed prior to guests using the area rather than mopping and dusting while guests are trying to relax?

The location of this hotel is alright but not as good as I was hoping. It’s not as near to shopping and restaurants as I expected however we were fine using the metro and walking.

I know there’s plenty of people who had a better experience than I did at this hotel but if I were to visit Barcelona again, I would look elsewhere.
Date of stay: November 2023
Trip type: Travelled as a couple
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LOMO BLANCO HG, Guest Services / Front Office at HG City Suites Barcelona, responded to this review
Responded Nov 20, 2023
Hello Denise. It is very important for us to know the opinion of our guests, so we appreciate your time and your review. We are sorry to hear that your experience at HG City Suites was not to your liking. The noise or disturbance caused by the discotheque is beyond our control, but we are sorry to hear that you were unable to get a good night's rest. We will keep all your comments in order to improve. Best regards.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews small kitchenette great stay ironing board room was clean cleaned every day hotel location great location i highly recommend this hotel enjoyed our stay coffee machine air con night stay amazing hotel easy access walking distance would definitely stay here again refrigerator
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Reviewed August 26, 2023 via mobile

the location is the best to feel the local around the city of Barcelona where most of the tourists are like to be inside the area of La Ribera. the hotel room is the best with all amenities and the kitchen with all utensil plus microwave. the walking distances are secure and very convenient in the night to grocery store, restaurant and the most gelato place around the Garcia area of Barcelona. all receptions/representatives are the greatest to be hosted at this property which they are called in the good name of; Mr. Bruno, Mr. Jacob, Mr. Juan, and all lady representatives with the best services to staying at this property any times.

Date of stay: August 2023
Trip type: Travelled on business
Thank WTNYC80
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hugo Galvany, Guest Services / Front Office at HG City Suites Barcelona, responded to this reviewResponded September 1, 2023

Hello. We are very grateful for your visit and for the time you have taken to write such a lovely review. From HG HOTELS we always pay great attention to our guest’s opinion. We are glad that the experience you had in our facilities was a good one. We’d love to welcome you back soon. Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 21, 2023

We joined a British Airways holidays package and stayed for 5D/4N. We chose this hotel because there was kitchenette in the room. However, we were given a double room with no kitchenette facilities. Very disappointed and the room is small for a 4-night stay. The room is clean and tidy, no fuss.

Some staff are friendlier than others, a cleaning lady with very long hair (she may be Asian) is so cheerful and helpful, and a lady at the front desk who is well spoken and nice (the one with a lovely smile and shorter hair). Both really made my day.

Location - about 6 mins walk from Fontana on L11 - the same line for Parc de Montjuïc, Liceu, and Espanya where you can change for the airport.

Date of stay: April 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank GraceChung
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hugo Galvany, Guest Services / Front Office at HG City Suites Barcelona, responded to this reviewResponded June 28, 2023

Hello. It is really important to us, knowing the opinion of our guests, therefore we appreciate your time and your review. We have taken your feedback on board, and we will strive to make improvements accordingly. Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 7, 2023

We were 2 friends and stayed at the hotel for 5 nights and 6 days. We booked a double room and the hotel was kind to put us in seperate beds. The rooms was very spacious with 2 small sitting tables. There is a small kitchenette with basic utensils for cooking and eating. The hotel offers no other amenities and is no standard lobby. The windows in the room open so you can air out the room and the bathroom was large and comfortable. The room was clean and the house keeping staff was pleasant. The front desk was a little less welcoming and if I would point one thing to improve is that. The hotel is near Garcia neighborhood so there are plentty of restaurants and bars within short walking distance and the Fontana train station is 2 blocks away.

Room tip: Roons have kitchenette and no lobby to hang out
Date of stay: May 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank May_bt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hugo Galvany, Guest Services / Front Office at HG City Suites Barcelona, responded to this reviewResponded June 28, 2023
Google Translation

Hola. Estamos muy agradecidos por su visita y por el tiempo invertido en esta reseña tan cariñosa. Desde HG HOTELES ponemos toda nuestra atención a la opinión de nuestros huéspedes. Nos alegramos que su experiencia en nuestras instalaciones haya sido buena y verle pronto. Un saludo.

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Reviewed December 11, 2022 via mobile

The service is good, nice people work in the hotel. It is very clean, the kitchen is working fine, good bed and very wel situated. Transportation to where ever you want to go is nearby but you can also walk the distances.

Date of stay: December 2022
Trip type: Travelled as a couple
Thank michelbG8072AZ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hugo Galvany, Guest Services / Front Office at HG City Suites Barcelona, responded to this reviewResponded June 19, 2023
Google Translation

Hola Michel. Estamos muy agradecidos por su visita y por el tiempo invertido en esta reseña tan cariñosa. Desde HG HOTELES ponemos toda nuestra atención a la opinión de nuestros huéspedes. Nos alegramos que su experiencia en nuestras instalaciones haya sido buena y verle pronto. Un saludo.

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Reviewed October 31, 2022 via mobile

A wonderful hotel, our standard room included a small kitchenette with hob, fridge etc and was very spacious.

The staff were so friendly, and helped us when our luggage was left behind for days by Ryanair.

An excellent location as well with a wonderful cafe underneath, and loads of bars etc nearby.

Walking distance to Sagrada and Avenguda Diagonal plus metro etc.

Date of stay: October 2022
Trip type: Travelled as a couple
Thank emmaexplored
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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